Residence SupplyReviews of residencesupply.com

Response from Residence SupplySep 22, 2026

Hi there, We sincerely apologize for the inconvenience and disappointment you experienced with your order. We completely understand how frustrating it must have been to place your order expecting it to move forward, only to learn after reaching out that the item was on backorder. You should have received clearer and more proactive communication from us regarding the availability of the item. We truly appreciate that you initially chose to give us the benefit of the doubt based on our reputation, which makes us even more disappointed that your first experience with us did not reflect the level of service we strive to provide. Your order has since been refunded. We’re sorry that we weren’t able to fulfill it as originally expected, and we genuinely appreciate your patience throughout the process. We hope we’ll have another opportunity in the future to provide you with the smooth and positive experience you expected from Residence Supply. Sincerely, Residence Supply

Response from Residence SupplyAug 14, 2026

Hi Adia, We sincerely apologize for the frustration and inconvenience surrounding your return and refund request. We understand your concern and would like to clarify the current status of the return. The item was returned directly without initiating the return through our official return portal or obtaining the appropriate return label. Although the package is showing as delivered, our warehouse has confirmed that the returned item was not received at our facility. As stated in our Return Policy, any refund will be processed only after the returned item has been received and inspected by our warehouse. In this case, since we have not received the item, we are unfortunately unable to process the requested refund at this time. We apologize again for the inconvenience and appreciate your understanding regarding the return process. Sincerely, Residence Supply

Response from Residence SupplyAug 1, 2026

Hi there, We’re sorry to hear that the chandelier did not meet your expectations. We would like to clarify that Residence Supply designs and manufactures its own products. Our collections are produced to our specifications with a focus on quality, craftsmanship, and material standards. We regret that the product you received did not align with your expectations regarding its design and materials. We take feedback like yours seriously and continuously work to improve our products and customer experience. If there are any remaining concerns regarding the product, please feel free to reach out to us at [email protected] so we can review your case further. Sincerely, Residence Supply

Response from Residence SupplyJul 28, 2026

Hi Linda, We sincerely apologize for the experience and frustration this situation has caused. We understand how disappointing it must have been to purchase outlets and switches for your home, only to have them stop working shortly after your return window had closed. We take reports like this seriously, especially when it comes to the safety and reliability of electrical products. Please reach out to us at [email protected] with your order details so our team can look into what happened and see how we can help. Thank you for bringing this to our attention and for giving us the chance to make this right. Sincerely, Residence Supply

Response from Residence SupplyJun 30, 2026

Hi there, We sincerely apologize for the frustration and inconvenience this delay has caused. We completely understand how concerning it is to wait for an order without seeing new tracking updates, and we regret that this has affected your experience with us. In this case, your order was shipped from one of our overseas warehouses. Once a package has passed local customs clearance, the tracking number will begin showing new updates as it moves through the domestic courier network. We understand that the wait can be frustrating, and we appreciate your patience during this process. We have also requested your order number so that we can reach out to you directly and offer compensation for the inconvenience caused by the delay. We genuinely want to make this right for you and work toward a resolution that leaves you satisfied. Please share your order details with us so we can review your case further and assist you as quickly as possible. Sincerely, Residence Supply

Response from Residence SupplyJun 23, 2026

Hi Matthew, We sincerely apologize for the frustration and inconvenience this experience has caused. We understand how disappointing it must be to receive incorrect components after carefully confirming the options before placing your order. We recognize that the extended timeline and the number of communications required to address this matter have been frustrating. Please know that your concern remains under active review, and our team is continuing to work with the appropriate departments to reach a resolution. We regret that your experience has not reflected the level of service we strive to provide and appreciate your patience as we continue to work through this matter. Sincerely, Residence Supply

Response from Residence SupplyJun 16, 2026

Hi Bryan, We sincerely apologize for the inconvenience, confusion, and frustration this experience has caused. We understand how disappointing it is to receive conflicting information, especially when you're trying to plan a project and make informed decisions about your lighting setup. Our intention has never been to create unnecessary delays or confusion, and we regret that the information provided regarding the power supplies and lighting configuration did not meet your expectations. We understand why this would be frustrating, particularly when the components are intended for different rooms and applications. We are willing to make this right for you. If you are still interested in proceeding with the order, we would be happy to have one of our Sales Representatives reach out directly to discuss your project requirements and help determine the best setup for your space. Our goal is to ensure you receive a solution that works properly for your intended design and lighting needs. We truly appreciate the opportunity to address your concerns and hope we can help bring this matter to a positive resolution. Sincerely, Residence Supply

Response from Residence SupplyJun 16, 2026

Hi there, We sincerely apologize for the frustration and disappointment this has caused. We completely understand how concerning it is to be waiting for an order without receiving the updates you were expecting. We genuinely want to make this right for you. Could you please provide your order number so we can investigate the shipment and check whether there are any updates available from the courier? If the package is determined to be lost in transit, we will work on sending a replacement for you. We understand how important it is to receive clear information about your order, and we would appreciate the opportunity to look into this further and find the best resolution possible. Please let us know your order number so we can assist you right away. Sincerely, Residence Supply