Residence SupplyReviews of residencesupply.com

Response from Residence SupplyApr 27, 2026

Hi Kevin, Thank you for your feedback. We sincerely apologize that the shipping took longer than expected. While we do our best to ensure timely delivery, some delays can occur due to factors outside of our control, such as courier handling and transit conditions. We understand how important it is to receive your order on time, and we appreciate your patience throughout the process. Your feedback is important to us as we continue working to improve our overall delivery experience. Sincerely, Residence Supply

Response from Residence SupplyOct 20, 2025

Hi Kimberly, We’re truly sorry to hear about your experience with your fixture and understand how frustrating that must have been, especially after managing project delays. Upon checking, your order is already outside of our standard warranty period, which limits what we can do for replacements. That said, as a gesture of goodwill, we’d be happy to offer you a discount on your next order. Once you’re ready to place it, please don’t hesitate to reach out to us directly — we’ll make sure it’s personally taken care of. We genuinely appreciate your understanding and the opportunity you gave us to be part of your project, and we’d love the chance to make your next experience with us a better one. Sincerely, Residence Supply

Response from Residence SupplyFeb 24, 2025

Hi Adam, I’m sorry to hear about your frustration, and I completely understand how important it is to receive your order in a timely manner. Upon checking, your order includes customized switches, which require 20-25 production days before they are ready to ship. Once production is complete, shipping typically takes 10-15 days. We always aim to be as transparent as possible with our timelines, and I truly appreciate your patience while your order is being prepared. If you have any questions or need further updates, please feel free to reach out—we’re happy to help! Sincerely, Residence Supply

Response from Residence SupplyFeb 5, 2025

Hi there, Thank you for your feedback, and we’re really sorry to hear about the issues you’ve faced with your pendant lamp. We understand how important it is for products to meet local standards and expectations. Can you please provide your order number so we can look into this matter and find a resolution? We value your feedback and want to make sure we address your concerns. Sincerely, Residence Supply

Response from Residence SupplyOct 24, 2024

Hi Michelle, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your frustrating experience. This isn’t the level of service we aim for, and I completely understand your concerns. Could you please provide me with your order number? I want to look into this right away and get a clearer understanding of what went wrong with the production and shipping of your chandelier. We should have communicated the extended timeline and shipping options more clearly, and I apologize for that oversight. I really appreciate your patience, and I’ll do everything I can to assist you further. If there’s anything else you need in the meantime, please don’t hesitate to let me know. Best regards, Residence Supply

Response from Residence SupplyOct 23, 2024

Hi Roberto, I'm really sorry to hear about your experience, and I completely understand your frustration. This is not the kind of service we strive to provide, and I’d like to look into this further to make things right for you. Could you please provide me with your order number? That way, I can investigate what happened with your refund and get back to you as quickly as possible. Thank you for bringing this to our attention, and I truly appreciate your patience. I’m here to help and ensure we resolve your concerns. Best regards, Residence Supply

Response from Residence SupplySep 2, 2024

Dear Lindsey, Thank you for sharing your feedback. I'm sorry to hear that your experience with us did not meet your expectations. At Residence Supply, we take pride in offering high-quality products, many of which are crafted in our own factories across Asia. We carefully oversee the production and quality control processes to ensure that every item meets our standards before it is shipped to our customers. While some of our products do ship from our overseas facilities, we strive to provide clear shipping timelines and communicate any potential delays to our customers. We are committed to improving our shipping processes to minimize delivery times and prevent any damage during transit. If you have experienced any issues with a damaged item, I encourage you to reach out to our customer service team, and we will be more than happy to assist you with a resolution. Regarding your observation about our reviews, we assure you that all feedback we receive is genuine and reflects the experiences of our customers. We welcome all reviews—positive or negative—as they help us to improve our products and services. If you have any specific concerns or need further assistance, please don't hesitate to contact us directly at [email protected] or you may call us at +1 (800) 791-7436. We're here to help and appreciate your patience and understanding. Thank you for your feedback, Lindsey. We value your input and look forward to the opportunity to better serve you in the future. Best regards, Residence Supply

Response from Residence SupplyMay 30, 2024

Hi Robin, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with your recent purchase. We understand how important it is to receive your order in a timely manner and in perfect condition. We regret to hear that the shipping process did not meet your expectations, and we apologize for any difficulties you encountered with tracking and communication. Your feedback regarding these issues is valuable to us, and we will use it to improve our services in the future. We are truly sorry that the chandelier arrived damaged and poorly packaged. Providing high-quality products and ensuring they reach our customers safely is a top priority for us, and we regret that we fell short in this instance. Regarding your refund, we apologize for any delays in processing. We strive to handle refunds promptly and efficiently, and we regret any inconvenience caused by the delay. Your experience is not reflective of the level of service we aim to provide, and we appreciate your patience and understanding as we worked to resolve the issue. We understand your decision not to purchase from us again, but we sincerely hope you will reconsider in the future. We are committed to learning from this experience and improving our processes to better serve you and all our customers. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to contact us directly. Your satisfaction is important to us, and we are here to help in any way we can. Thank you for bringing this matter to our attention, and we appreciate the opportunity to make things right. Residence Supply