Residence SupplyReviews of residencesupply.com

Response from Residence SupplyOct 23, 2026

Hi Christian, Thank you so much for your honest feedback and continued support! We're delighted to hear that you're happy with the quality of our products and the customer service you've received. We also understand that shipping can sometimes take longer than expected, and we sincerely appreciate your patience. We're always looking for ways to improve the delivery experience, and your feedback helps us do just that. It means a lot to know that you've continued to trust Residence Supply with your purchases. Thank you again for choosing us, and we look forward to serving you again in the future! Sincerely, Residence Supply

Response from Residence SupplyAug 24, 2026

Hi Joseph, Thank you so much for your feedback! We’re delighted to hear that the quality of your purchase matched—or even exceeded—your expectations from what you saw online. We truly appreciate your honest comment as well. We take great pride in using quality materials and craftsmanship to create products that are built to last, and we’re glad that was reflected in your experience. Thank you again for choosing Residence Supply. We sincerely appreciate your support. Sincerely, Residence Supply

Response from Residence SupplyJul 27, 2026

Hi Shavonne, Thank you so much for taking the time to share this experience! We're glad our team could get a replacement out to you quickly after the shipping mishap — that's exactly the kind of service we aim for. It's also great to hear the color match and quality lived up to expectations. We'd love to help you outfit the rest of your home, and please don't hesitate to reach out if you need any color-matching guidance for your other outlets and switches. Thanks again for your support! Sincerely, Residence Supply

Response from Residence SupplyJul 10, 2026

Hi Jared, Thank you for taking the time to share such a thoughtful and balanced review. We truly appreciate your honest feedback. We're especially grateful for your kind words about Jennifer. We'll be sure to share your comments with her — she'll be delighted to know her responsiveness and dedication helped turn your experience into a positive one. We're sorry to hear that the brass face plates and toggle switches didn't meet your expectations. Your feedback regarding the finish and the feel of the internal components is valuable, and we'll be sure to share it with our product team as we continue to refine and improve our products. That said, we're glad we were able to resolve your return and refund fairly and demonstrate our commitment to standing behind our customers. Knowing that you would consider shopping with us again means a great deal. Thank you again for your honest review and for giving us the opportunity to make things right. Sincerely, Residence Supply

Response from Residence SupplyJun 30, 2026

Hi Derryl, Thank you for taking the time to share your experience. We appreciate your honest feedback. We're sorry that one of your items experienced an issue after a few months of use. While we understand that providing photos and videos can take a little extra time, they do help our team identify the cause of the issue and ensure we provide the correct solution as quickly as possible. We're glad we were able to send you a replacement at no cost and get everything resolved. Thank you for your patience and for giving us the opportunity to make things right. Sincerely, Residence Supply

Response from Residence SupplyJun 23, 2026

Hi James, Thank you for taking the time to share your experience. We’re glad to hear that, overall, you had a positive experience with us. We understand that the backordered items and the broken switch were not ideal, and we appreciate your patience throughout the process. While we’re happy our team was able to keep you informed along the way and ultimately resolve the replacement, we recognize there is always room for improvement. Thank you for your understanding and for working through those challenges with us. We truly appreciate your support and the opportunity to be part of your project. Sincerely, Residence Supply

Response from Residence SupplyJun 23, 2026

Hi Katharine, Thank you for taking the time to share your feedback. We’re glad to hear that you had a positive experience with our customer service team and that they were able to assist you. We’re sorry to hear that the shipping experience did not meet your expectations. We understand how frustrating delays can be and sincerely apologize for the inconvenience. While we do our best to ensure orders are processed promptly, there are times when delays occur during transit that are outside of our control. We truly appreciate your patience and your honest feedback, as it helps us continue improving the overall customer experience. Sincerely, Residence Supply

Response from Residence SupplyJun 10, 2026

Hi Micah, Thank you so much for your thoughtful feedback. We’re really glad to hear you find the light switches beautiful — that means a lot to us. We’re sorry the first one arrived faulty, but we’re happy we could get a replacement module out to you quickly and at no cost. Making things right is always important to us. We also appreciate your note about the dimmers and the low/high-end trim option. Feedback like this is incredibly valuable, and we’ll be sure to pass it along to our product team as we continue refining and improving our designs. Thank you again for choosing Residence Supply and for sharing your experience. Sincerely, Residence Supply