Residence SupplyReviews of residencesupply.com

Response from Residence SupplyNov 21, 2024

Hello Cathy, Thank you so much for sharing your experience! I’m glad to hear that Ann was able to help track down your package and make sure it arrived safely. We always strive to provide clear communication and support, so it’s great to know you were happy with the service. If there’s anything else you need, feel free to reach out - we're always happy to help! Best regards, Residence Supply

Response from Residence SupplyNov 18, 2024

Hello Borja, Thank you for sharing your feedback with us. I’m sorry to hear that you felt disappointed with our recent Black Friday offers. We understand how important it is to feel confident in the value of a purchase, and I’d like to clarify the situation. The price difference you mentioned might be due to a change in the selected currency on our website. If a different currency, such as Canadian Dollar or another, was chosen, this could have affected the price you saw. We always strive to provide clear and fair pricing for all our customers, and I apologize for any confusion this may have caused. If you’d like assistance in verifying the price or if you have any further questions, please feel free to reach out to us at [email protected] - We appreciate your feedback and are here to help. Best regards, Residence Supply

Response from Residence SupplyNov 18, 2024

Hello there! Thank you for your 4-star review! We're happy to hear that you’re pleased with the lights. We apologize for the longer delivery time and appreciate your patience. We're always working to improve our shipping process, and your feedback helps us do better. If you have any other comments or if there's anything we can assist you with, please don’t hesitate to reach out. Enjoy your new lights! Best regards, Residence Supply

Response from Residence SupplyNov 18, 2024

Hello there, Thank you for sharing your experience with us. We're truly sorry to hear about the difficulties you've encountered, and I understand your frustration. It’s clear that we did not meet your expectations, particularly in our communication and follow-through, and for that, we sincerely apologize. I’d like to personally look into this matter to understand what went wrong and find the best solution for you. To do so, could you please provide your order number or any relevant details? This will help me locate your order and ensure we address your concerns promptly and effectively. Your satisfaction is important to us, and I’d like to make sure we resolve this to your satisfaction. Thank you for giving us the opportunity to make it right. Best regards, Residence Supply

Response from Residence SupplyNov 8, 2024

Hi Emmanuel, We apologize that your experience with our chandelier and after-sales service has not met your expectations. We understand your frustration, especially given the investment you made in this purchase. Please share your order number so we can further investigate your case and work toward a resolution that addresses your concerns fully. Thank you for giving us the opportunity to make this right, and we appreciate your feedback as it helps us improve. Sincerely, Residence Supply

Response from Residence SupplyNov 18, 2024

Thank you so much for your kind words about our customer service! We’re glad to hear that you found our responses quick and helpful. Your feedback is truly appreciated. I’m sorry to hear that the dimmers you purchased aren’t working as expected with low-power LEDs. We'd be happy to assist in resolving the issue with the item you received. Our team is here to help you find a solution that works best for your needs. Please feel free to reach out to us with any additional details about the dimmers and the LEDs you're using, and we'll do our best to provide guidance or recommend alternatives that might better suit your setup. Thank you again for choosing us! Residence Supply

Response from Residence SupplyNov 18, 2024

Hello VIctoria, Thank you for your honest feedback and for giving us a 4-star review! We’re glad to hear that Ann was able to assist you and provide the clarity you needed during the order process. I’ll make sure to pass on your kind words to her! We apologize for any confusion caused by the delays and the unexpected request for additional payment. Your comments about the clarity on our website are very valuable to us, and we’re actively working to improve our communication regarding custom orders and estimated timelines. We want to make sure that all details are transparent from the start to avoid any similar issues in the future. If you have any further suggestions or need assistance with anything else, please don’t hesitate to reach out. We appreciate your patience and understanding. Thank you again for your support! Reidence Supply