Residence SupplyReviews of residencesupply.com

Response from Residence SupplyOct 23, 2026

Hi Kristin, Thank you so much for your kind words! We're sorry to hear that one of your dimmers stopped working after installation, but we're glad Glaizel was able to step in and arrange a replacement quickly at no additional cost. We truly appreciate you recognizing her efforts. We'll be sure to share your wonderful feedback with Glaizel, as we know it will mean a lot to her. Making sure our customers feel supported and taken care of when unexpected issues arise is something we genuinely value. Thank you again for your patience, understanding, and for choosing Residence Supply. We're grateful for your support and hope you enjoy your dimmers for many years to come! Sincerely, Residence Supply

Response from Residence SupplyOct 23, 2026

Hi Nadine, Thank you so much for sharing your wonderful experience! We're thrilled to hear that you're loving your black with brass toggle switches and that their quality, style, and craftsmanship made them well worth the wait. We sincerely apologize for the miscommunication and shipping delays you experienced. We understand how disappointing it can be when you're excited to receive something special, and we truly appreciate your patience throughout the process. We're especially glad that Glaizel was able to turn things around with her prompt responses, consistent follow-ups, and helpful updates. We'll be sure to share your kind words with her — she'll be delighted to know she made such a positive difference in your experience. Thank you again for your understanding and for giving us the opportunity to make things right. We're so happy the switches lived up to your expectations and hope they bring a beautiful finishing touch to your home! Sincerely, Residence Supply

Response from Residence SupplyOct 23, 2026

Hi Jaclyn, Thank you so much for your wonderful review! We're delighted to hear that Hugo was able to resolve your concern quickly while making sure you felt supported and well-informed throughout the process. It's especially great to know that he went the extra mile to provide all the details you needed, including the tracking information for your replacement. We know how reassuring it is to have clear updates, especially when waiting for a replacement item. We'll be sure to share your kind words with Hugo — he'll be thrilled to know his efforts made such a positive difference in your experience! Thank you again for choosing Residence Supply. We truly appreciate your patience, trust, and support! Sincerely, Residence Supply

Response from Residence SupplyOct 23, 2026

Hi Kaylyn, Thank you so much for taking the time to share your experience! We're truly sorry for the delay with your shipment and appreciate your patience and understanding throughout the process. We're especially glad to hear that Faith was able to make the experience easier by keeping you informed with frequent updates and attentive support. We know how important clear communication is when waiting for an order, and it's wonderful to hear that she made a positive difference. We'll be sure to share your kind words with Faith — she'll be delighted to know her efforts were appreciated! Thank you again for choosing Residence Supply. We truly value your trust and support and look forward to providing you with an even smoother experience in the future. Sincerely, Residence Supply

Response from Residence SupplyOct 21, 2026

Hi David, Thank you so much for your kind words! We're delighted to hear that Hugo took the time to understand your concern and was able to find a solution that worked for you. It's wonderful to know that he made the process smooth and pleasant. We’ll be sure to share your feedback with him, as we know he'll appreciate the recognition. Having our customers feel heard, supported, and well taken care of is always our goal. Thank you again for choosing Residence Supply. We truly appreciate your support and hope to assist you again in the future! Sincerely, Residence Supply

Response from Residence SupplyOct 21, 2026

Hi there, Thank you so much for your kind review! We’re thrilled to hear that you’re loving your purchase and that the discount made your shopping experience even better. It’s always wonderful to know our customers are happy with both their products and the value they receive. We truly appreciate you choosing Residence Supply and hope your new piece brings something special to your space. Thank you again for your support. We look forward to helping you with your future projects! Sincerely, Residence Supply

Response from Residence SupplyOct 21, 2026

Hi Kevin, Thank you so much for your wonderful review! We're thrilled to hear that your light looks even more beautiful in person and has added that extra touch of sophistication to your room. There's something special about finding the perfect lighting that brings a space together, and we're so glad our fixture did just that for you. Knowing it exceeded your expectations truly makes our day! Thank you again for choosing Residence Supply. We sincerely appreciate your support and hope you enjoy your beautiful new light for many years to come. Sincerely, Residence Supply

Response from Residence SupplyOct 21, 2026

Hi Amy, Thank you so much for your wonderful review! We're delighted to hear that your fixture arrived on time and looks just as beautiful in person as it did in the pictures. It's always exciting to see a new lighting fixture come to life once it's installed, and we're just as excited for you to see the finished result! We hope it becomes the perfect addition to your space. If you have any questions or need assistance during installation, our team is always here to help. Thank you again for choosing Residence Supply. We truly appreciate your support and can't wait for you to enjoy your new fixture! Sincerely, Residence Supply