Rentalcars.comReviews of renatlcars.com

I booked a car from 16.08.2020 until 19.08.2020 in Villach (Austria) I did receive my confirmation E-Mail, so on the 16.08.2020 i went to the Rental Car company ( Global Rrent a car / Buchbinder) in Villach in „Italienerstraße 44) as soon as i arrived there the lady said, that she has no car, so i said well i got a confirmation E-Mail that you actually do have a car, as well as i allready paid the full price! She tried to reach her Manager, no answer. She tried to call the Buchbinder Hotline, no answer. I called rentalcars.com got a lady on the phone who was trying to get an English confirmation that there is no cars available from the lady at the counter (who did not speak english). Then the agent hung up while in the middle of a sentence! I tried calling again and the next advisor from rentalcars.com did look if there is other supplieres closeby but there was not! Long story short, i left the place without a car, rentalcars.com did take my money and has since not even bothered to speed up the refund process! I have no car and they took the money, now i have to wait more than a week until i will get the money back they kept without any service for me besides massive frustration and stress! By all means this is not the first time i was disappointed by the quality of Service with rentalcars.com BUT it will definetly be the last time! I rather pay more in future and go directly to a rental car provider rather than just pay for nothing at all, not even an offer of any form of compensation! It is a total disgrace to confirm and make people actually prepare their trips pay for train tickets and let them show up on site just to disappoint them and still take their money!

We have booked a car through rental cars.com. On the booking date, they have sent us to another site/supplier (Drive2u). Within couple of hours car was booked and money was taken out our account. On the day we supposed to pick up car we realise, after about 1h of searching for Drivers office, that there was not such company and the address they have provided us with was for a local shop( owner of the shop was quite annoyed when we turned up to his shop asking for the car as apparently we were not the first ones to be directed there). Once we realised we were never going to get a car, we call Drive2u office but the number was disconnected. Than we contacted rentalcars.com and at first we got the impression that the situation was going to be resolved but after a few hours of waiting and few more phone calls we realised that nothing will be sorted so we decided to cancel the rental and receive a refund. It has now been nearly a month since the bad experience and we still didn't get our money back. When I called last time and they keep said that they are waiting for their supplier to reply i have asked what is happening if supplier doesn't reply for 6months- the answer was simple, we will not get our money back until they hear from their supplier, even if it takes 6months. Definitely one to avoid, on first look their website looks professional and trustworthy, but is not. Looks more like a website made to steal money from people. BE AWARE!

Price I was charged was much higher then the price which was in offer! After I asked for explanations My booking was cancelled.

I had to pay 190 Euro to cancel a car booking 24 hours before. While this may have been in the fine print, I do not agree that this is trustworthy.

they resolve my problem quickly and in the way that they told me. By the way, the problem was with the rental company not with them. But is no easy find the support page in their web.

Extremely rude represantive, demonstrating the lack of empathy the overall company has. Booking a car via your website and paying for it upfront, it came out that I couldn't use the car because I didn't have a credit card. Imagine that I have all of my documents with me, even a debit car to uise for a deposit, but the campany failed to offer my any alternative. On top of that, they suggested that if i wanted to use the car, I should pay £150 no refundable for it. Lack of transparency with a lot of hidden costs, leaves me no option but to be very unsatisfied. I now realize why companies like zipcar thrives. You aim for the short term gain, since you took my money but you didn't let me use the car. I am wondering how long your company will last with this cryptic behavior.

Booked an SUV from them but when I arrived at the airport I was told none available and was given a an estate car! Shocking service and also had to queue for nearly one hour to pick the car up!

Very misleading terms. Listed as free cancellation Up to 48hours before pickup. Now they want to charge me £50 to cancel even though our pickup is a few weeks away. Never again.