Rentalcars.comReviews of renatlcars.com

Vi lejede bil fra SFO til Anaheim (OC). Lejen var 10 dage. Men da vi måtte tage hjem pga corona måtte vi aflevere bilen 4 dage før oprindelig tilbagelevering. Jeg fik af vide af deres danske “agent” at jeg højst sandsynligt nok ville få mine penge tilbage ud fra situationen. Fik så afgørelse i dag, at jeg havde skrevet under på deres betingelser og ikke fik en øre tilbage! Men at jeg var velkommen til at leje hos dem igen og med rabat! Jeg svarede pænt tilbage, at når man var en god kunde og betalte forud at de bondefangede en i denne situation og at jeg ALDRIG ville leje igennem dem igen. Så dårlig kundeservice, når man står midt i en verdenskrise! Hold jer væk herfra!

Just had to cancel a European trip because of the corona virus. Was still charged a cancellation fee, with no ability to contact their customer service--in other words: NO CUSTOMER SERVICE.

Disgusting customer care. What's the point of using a broker if prices are often higher and there is absolutely ZERO protection for the customer, compared to renting a car directly with the provider? I didn't get the car for problems related to the provider and did not get a refund. I so hope Rentalcars goes out of business and a proper "Airbnb" for car rentals replaces them.

Corona virus has meant all travel and accommodation to fort William in Scotland has closed or stopped service. All hotels and trains have refunded me. Rentalcars.com refuse to refund me a penny. Incredible! You guys are ridiculous.

We booked a car to be picked up from Boston to NY. Due to an emergency situation we couldn’t actualise make the trip and we where very happy with their customer support. Very friendly and helpful, they were extremely quick and hassle free when taking care of our situation. We used their online chat and it was very convenient and easy to get to. We’ll make sure next time we visit the US we’ll use this service again.

Yep garbage company, you get a quote, get there and then it goes up 3 times the amount. Will they take responsibility? Don't make me laugh

Stay away. Go direct to rental company or use other broker. This is third and last unpleasant experience with Rentalcars in my case. I booked a car to be picked up at Budapest airport from U-Save. No representative who was supposed to wait, no car, no phones picked up, nothing. I have 2 witnesses for that (reported to Rentalcars). I lost 45 mins, had to rent double expensive car from Sixt on the spot and finally got late for important meeting. When back home I reported the issue and claimed money difference between what I paid to Sixt and amount charged by Rentalcars. They refused saying that U-Save claims opposite. When I proposed witnesses written statements - no further answer.

Rented a car via Rentalcars.com (Europecar.dk) Had a really bad experience it seems their platform is optimized for profit, not for customers. They were fast and pleasant but they leave their clients out to dry not very 2020ish seems like they are lost in the last century.