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Rentalcars.com (renatlcars.com) has 439 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Claim this listingShowing 3 reviews with 3 stars · Clear filters
Oliver J.
I would love to give you five stars, really, I would. But then I got this email yesterday telling me that I was being charged a 500 kr service fee for a dead battery on a car I had returned. Plus someone left their nasty coffee cups for me to smell.
Stephane
WARNING -Car Rental Scam I rented a car via booking.com (didn’t know they used Rentalcars.com) They charged me the full amount rental + insurance Goldcar charged me 40 eur on pickup for the « part of insurance unpaid » Asked booking some explanation and refund... request transferred to Rentalcars, and no reply for more than 3 weeks... nobody cares too many intermediaries TO AVOID Received confirmation from Booking/Rentalcar of refund, the agent (or practice) of Goldcar is to blame he used tricks and lies to make me signing on their insurance of 40eur so I was actually doubled insured
Tomasz K.
Booked a car through the website. I couldn't pick it up due to their T&C not stating some rare conditions. The transaction was cancelled by EasiRent and I and my wife were assured that would not incur any charges. However, RentalCars decided to charge me a full rental amount plus overpriced excess insurance - a total of more than £90! After complaining I was promised that I will receive a refund immediately. Later on, I declined a refund and asked to WAIT 7 days before starting another complaint! After that period my complaint was disregarded and I was blocked from contacting the RentalCars again! Clearly scam and the way for there to make extra money due to the T&C which are against Trading Standards. BEWARE - it is very easy to lose money with Rentalcars.com and have no rights to appeal! PS. Look how they cheat their own reviews from the TrustPilot!! I should read them first - my bad! Edit: It was the reconsideration complaint and the investigation launched by my Credit Card provided which made Rentalcars review their decision and compare it with their own T&C. It turned out that I was right and there is an ambiguity in the T&C, They apologized, refunded the money and there is a hope that T&C will be amended to provide such confusion in future. Initial rating changed to 3 and I will give them another chance to prove their quality.
