Rentalcars.comReviews of renatlcars.com

- The final cost is not guaranteed - Not responsible for companies directly providing cars - No full refund policy - Refund is not possible if more than three days have passed since the start of the rental My story is brief: when I flew on vacation to a new country (Mexica), I tried to rent a car from Europcar. I paid the rent in advance at RentalCars.com, where I thought I paid the final rental price. And on the spot, it turned out that I not only had to pay a deposit (which, of course, was natural and I expected this) but also pay the obligatory car insurance, which exceeded the cost of renting a car by 10 (!) times. I did not know about it, and if I did, I would not commit to the rent in the first place. So after a natural refusal, the Europcar employee began to "bargain" with me and the final cost of the above compulsory insurance was just twice the paid rental price. Which, in general, is essentially extortion. Since I found myself in a new place for myself, it took me some time to return to this problem. I contacted RentalCars.com support, but each time my direct participation was required. Unfortunately, I didn't have time for this. And three days later, when I got the time to deal with all of this, it turned out that nothing could be done, since (according to the operator of the support service of RentalCars) three days had already passed since the start of the lease. I didn't even see the car. I think this is extortion and a scam. I do not recommend it.

this is a true story,i do NOT recommend… this is a true story,i do NOT recommend it at all, got to the airport no car was waiting for me to rent i paid up front for peugeot 301 the agent drove me 18 miles away from the airport to a lot and handed me key for Hyundai downgraded car for the same price i told him i need to call the main office to complain and tell them what you are doing to me as a subcontractor he said that's the only car we have take it or leave it, and we gonna leave you in this lot in the middle of no were if you say no he refuse to make a call or let me talk to them al that at 11 pm after long trip and my wife with me,thank god i used American express card to book it they are a life saver, CAR WIZ TURKEY AVOID AT ANY COST should not by one of your suppliers.

C’est dommage qu’il faut absolument mettre une étoile pour pouvoir s’exprimer en temps normal j’en aurais mis aucune et je reste gentil. Et dans la catégorie ça n’arrive pas qu’aux autres , on a RENTALCAR (comparateur de site de location de véhicule ) chez qui je me suis fait sucré l’argent de ma location bon on y va pour les EXPLICATIONS : J’ai payé pour une location que je n’ai pas prise en compte ! Je devais loué un véhicule pour le 16/03 au 17/03 , pour des repos bien mérités , mais j’ai eu un imprévu d’ordres professionnel et je devais en somme reprendre le boulot donc adieu mon week-end de deux jours. Je me suis empressé de me connecté sur le site RENTALCARS muni de mon numéro de réservation afin d’annuler , je partais à l’esprit que cela allait me générer quelques frais (mais pas la totalité de la location pensais-je ) , donc j’annule la location , mais qu’elle ne fut ma surprise le surlendemain soit le mercredi je consulte mon compte et je vois un paiement de 79,30€ qui est réglé au nom de RENTALCARS. Donc les petits frais qu’il devait prendre , on y était vraiment pas , il ont pris tout l’argent de la location , je les ai contacté par mail ces derniers me parlent de condition notamment le « NO SHOW » vous savez ces conditions opaques obscurs , et imbuvable qui n’est pas porté à la connaissance du client sur internet du moins , pas avant de payer. ils appellent ça le « NO SHOW » mais oui JAMIE ! mais c’est quoi le « NO SHOW » ? Alors le « NO SHOW » c’est un système de conditions qui exempt RENTALCARS de vous remboursé l’argent de votre location ! 1) Si vous annuler à moins de 3jrs de location , 2) si vous on souhaite annuler avant le début de la location et on ne le dit pas , 3) si on ne fournit pas les documents nécessaires , et pour finir 4) si on ne donne pas la carte de crédit du conducteur principal . Grosomodo on fait de l’argent sur les petites négligences des gens , faut dire que RENTALCARS a rodé son système Je déconseille RENTALCARS, vivement!! FUYEZ !!!!!!!!!!! , ils abaissent les prix sur internet et quand vous allez en agence , Les loueurs font tout pour vous vendre des assurances et des trucs bidons de sécurité afin de gonfler le prix que vous avez eu sur internet . Ils emploient des arguments axé sur le pessimisme afin de générer la crainte (mais c’est pour faire plus d’argent, en vérité il ne vous arrivera rien avec le véhicule ! ) C’est la première et la dernière fois que je fais appelle à un site de comparateur. Notamment RENTALCARS. Vous prenez sciemment l’argent des gens , avec un système qui fonctionne et qui prend son fondement sur la négligence des gens ou le fait qu’ils soient fatigués , ou qu’ils ne maîtrisent pas bien l’outil internet , ou qu’ils ont des imprévus de dernière minutes ... autant d’argent qui rentre sans que les voitures ne sortent et ne soient loués .... ça s’apparente au vol et à l’anarque ! Je vous tire un grand chapeau ! Je le dirai à tous et je vous ferai la publicité comme il faut car en effet il faut que vous revoyez cette politique qui sanctionne les clients en prenant leurs argent et en se cachant derrière des conditions bidons . À vomir 🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮

Oh man.. I wish I knew this before. This company is total scam! I arrived at the airport and they refused to provide me a car just putting me under the stress of looking different ways to get to my destination point in the middle of the night abroad.

I used this company for over 10 years to book my cars for all my travels, and suddenly my reservation got cancelled without ANY explanation! The customer service advice was to ‘book at the airport, as you won’t be able to book via our platform due to security checks’. Really? No other reason, no help, nothing. Great way to lose your long term customers.

Awful company. Took out their insurance policy that should have covered me for full damage cover. Not only did I have to front the damage cover after a life-threatening crash but now 3 months later, after their multiple feeble attempts to not accept responsibility, they withholding payment because THEIR supplier apparently charged VAT when they shouldn't have. THIER supplier, not mine you will note. Not worth the paper it is written on, I would suggest getting your own individual cover or just booking direct wit the car hire companies because these guys frankly just don't care.

I recently hired one of their cars for a month, because my own car needed repairs over the festive season and I thought I'd have to wait till January. The mechanic managed to repair my car sooner than expected. So I tried to contact RentalCars.com to ask if I would receive a refund if I returned the car sooner. They completely ignored all my phone calls and emails, for 10 days. I returned the car. Only then did I manage to get through to someone, who told me that there were hidden terms and conditions stating that no refunds would be given. Stay away from these people. Hire your car somewhere else. Anywhere else.

Crooks. They con you into overpriced cars and don’t offer full cancellation due to Covid rules. Never again!