Rentalcars.comReviews of renatlcars.com

We booked via rentalcars.com 3 months and 10 days in advance to ensure a cheaper rate. However when we picked up the car we were made to pay a lot more than the initial car hire fee. We paid Rentalcars.com 268.01 euros for the 15 days car rental not including insurance (we decided to pay Firefly directly). To take the car we paid another 225.08 euros for 15 days car rental. Plus 82.50 for Portugal plus 71.22 to cover a full tank of gas and another 101.65. So we were made to pay 560 euros (inc tax 79.55) for 15 days. In total we paid 828.01 euros with insurance and tax. The Firefly representative explained the car we booked was not available so we had to take the next biggest. So this increased the total costs. Next she told us we had to pay the return fee for an empty tank. Very odd as I always return the car with a full tank. Plus another fee for not returning the car on time. Again very bizarre as we had not taken the car yet. I then explained we live in Madrid and we are both residents. She quickly changed her tone and was polite once she realised we are not tourists from another country. What a disappointment to be ripped off to start our holiday. We have made an initial complaint to Firefly and Consumer Rights in Spain and UK. So in summary we agreed to the 268.01 15 day car hire. Plus we went to their office to check the booking and cost for the insurance, the fee given was 180 for insurance. Expected total of 448.01 so we paid 380 euros extra...

These scumbags are the worst on the planet. I rented a car through them online at Mexico City airport for more than a month. I bought their insurance program for $314 months in advance. Because I have been scammed before in Mexico, I called both rentalcars.com and the vendor AutoEurope to be certain that this would cover me in Mexico. When we arrived at the airport, the 18 year old manning the counter said in spanish "we do not accept this coverage". They demanded $915 for the exact coverage that we had already paid for months in advance! There were 3 other customers in line with the exact same problem, so it was not a "new" thing. There was no English speaking employee there to work with. We were forced to pay this ripoff scam or go back to the terminal and try to find another vendor. This was obviously a well thought out scam designed to rip off their customers. I will NEVER rent from either rentalcars.com and autoeurope.com ever again, and I urge you to do the same. YOU HAVE BEEN WARNED...

pessima esperienza...prenoti (e paghi) dal sito ad un prezzo e poi ti trovi un conto alla riconsegna, di più del doppio...vergogna

Rentalcars.com REF# 342915788. With my family rent a car Merces Vito in May 2018. We contract Insurance Full Protection. Two moth ago we report an accident , but Rentalcars.com still no refund the mony for Insurance and we don´t have answer. Every time tell me they will contact supervisor...an then no happens notthing! and we waiting, and waiting. Someone is not working well and demeans the good work of others and finally we say "the company" is bad and poor

After reading the horrible reviews, I was worried about having made a rental car reservation through this company...I called customer service to modify my reservation as I entered the wrong pick up and return times, They took care of the change request immediately. They were professional and friendly. I also had no issues or surprises when I arrived to my destination and went to pick my car... I would definitely rent a car through this company again. My experience was VERY positive, price was very good, and customer service outstanding. I highly recommend Rentalcars.com

DO NOT CONTRACT ANYTHING, I SAY NOTHING WITH RENTALCARS.COM Rent an all-terrain with rentalcars in Iceland. When you arrive in Iceland you do not see RENTALCARS anywhere. The company that issued the policy for me was Orange rental cars. The rental cost, including the total coverage was € 900 approx. The second day of stay I notice that the heating does not work and I call the rental company. They send me to a workshop and, apparently, the car has broken down. The workshop asked me € 980 for taking it to the rental headquarters. I call RENTALCARS.com and they tell me not to worry that everything is covered. I pay the € 980 for the crane. When I arrive at the rental office in Keflavik they tell me that I have to pay more than € 5,000, yes gentlemen. FIVE THOUSAND euros to get another car and as a cover for the repair of the previous one. I call RENTALCARS.com again and they tell me it's covered. I see them and I want them to pay for it and I have to throw away the credit to pay. I arrive in Spain and place the claim by entering all the documentation. They write to me telling me that, in the end, the repair of the car has cost about 3,000 THREE THOUSAND !!! Euros more. They tell me to pay them before I go ahead with the claim.

shocking experience - total rip-off! The company charged me more than twice as much as what it would have cost me for exactly the same dates through the local hire company!