RentalcarsReviews of renalcars.com

We arrived at Marseille airport with my 90 year old wheelchair using blue badge holder father in extreme heat. For two hours we battled with rentalcars on the phone as the supplier would not rent us the car despite a clause on page four of their voucher stating the main driver needed ‘a credit or debit card in their name’ which we had. They have a further misleading clause on a following page contradicting this clause. Despite two other drivers present with other credit cards they would not change the driver. The rentalcars caller would not offer us a full refund and after two hours could only tell us that they had found another supplier but had no price…what were they doing in this time? As we were already in Hertz and in an emergency situation with my 90 year old father close to collapse we paid hertz for the car. Then this morning we received a cheaper price from rentalcars from another supplier…it was sent at 18.05 last night, what did they expect us to do wait indefinitely at the airport? This disingenuous company - rentalcars- are refusing a full refund. I am disgusted in a world where customer service has been bought out by big business and the constant need to make profit rentalcars should be ashamed of themselves.

Terrible experience. Made a reservation and realized 10 minutes later I had a mistake. Then realized of their deceptive advertising saying "free cancellation" when it's only up to 48 hours before car pick up. Turns out I reserved 40 hours before pick up and cancelled 10 minutes later. They just won't refund my money although it literally was 10 minutes later. Tristan from customer service will deny this. It's laughable

I booked a car with the company BUDGET in CROATIA via RENTALCARS.COM for an amount of 863 euros including full insurance coverage. When the car was picked up, the BUDGET employee had me sign a document accepting another insurance for an amount of 443 euros without explaining to me that this is what I was validating by signing. I thought I would sign only to confirm that I was taking care of the vehicle and regarding the security deposit. The money was debited from my account after the return of the vehicle, 15 days later, once we returned to France so no more possibility to contest or make a claim in CROATIA and RENTALCARS.COM refuses to support us in recovering this money. In short, do not use RENTALCARS.COM, the car reservation platform provided by BOOKING.COM because they are thieves.

They sold me a rental and insurance through budget in Sarajevo, Bosnia. Budget refused to accept the insurance policy and demanded a 5000€ deposit. I balked. They then refused me service and told me to talk to rental cars.com. I’m getting the run-around. Bought out by booking.com, they are to be avoided.

AVOID this at all costs or it will cost you plenty. Reserved a car for 266 euros and was charged 378 USD. Company says it is a conversion rate when in fact it is a $78 overcharge. In addition, was also charged by the rental car company Dollar Rental so was overcharged and double charged. Customer service is non-existant. The promised rental fee was overcharged by more than $400. What a scam!

avoid this scam company at all costs, they charged me 200 euros for the car rental but then the rental company didn't give me the car because "they couldn't accept my dutch bank card" and the website refuses to give me any refund even though I didn't even touch the car. they deserve to go to jail.

I rented a car for 6 days from Athens Airport through rentalcars.com. Due to a delay with my flight and a long wait in the passport queue, I was only able to leave the terminal at 10:30 PM (I had informed them that I would pick up the car at 9:30 PM). Since the airport office of the company I rented from, OK Mobility, closed at 10:00 PM, I was left stranded that night. I had no choice but to rent another car for one day from a different company. When I went to the OK Mobility office the next morning, I learned that because I had not picked up the car the previous day, the entire reservation had been cancelled and they could not provide me with a vehicle anymore! Here are the issues: 1. There was no warning on the website during the booking process that the office closed at 10:00 PM. If I had known, I could have chosen a different company (for example, Europcar and Sixt were still open at that hour). 2. I received no warning message that the entire reservation would be cancelled. They could have asked for the reason and held the reservation until the next day. 3. My first message to Rentalcars.com received no response. 4. When I wrote again, they replied that there was nothing they could do and that a refund was not possible. They could at least have kept the charge for the first day and refunded the remaining 5 days of the rental (which I believe would have been fair). 5. Flight delays are very common during travel. I find it unacceptable that they have no solution for situations like this. Because of this poor practice, I was forced to rent another car at a much higher price. In short, there are many other ways to rent a car. Stay away from Rentalcars.com.

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