Rentalcars.comReviews of renatlcars.com

Impossible to cancel car. The website is a merrygoround with no possibility if cancelling. Phones are closed, and if you try to "contact via mail", the website starts all over asking for your e-mail and reference number again. We are currently at risk loosing 400USD. REAL BAD SERVICE - don't book here!!!!

I had to cancel my holiday due to Covid-19. They advertise free cancellation, however they don't refund your deposit. What a scam.

Wish I could give no stars . Went online to book a car from Glasgow airport to Luton airport completed the booking only to be told that the company don’t have offices in Glasgow or Luton airport and need to use a shuttle service both ends , the Glasgow side I dont mind but I’m arriving outside office hours at Luton there’s no shuttle available and I can’t return the car on time so I went online to cancel .. no problem cancelling .. advised by email cancellation fee full price of the hire so it cost me £71 to cancel a hire that they could not honour I feel absolutely robbed by these people .. never again

They show a price and charge other (bigger) on your credit card. That alone shows the company is not suitable.

READ FINE PRINT. This company advertises free cancellation all over their website and will say your specific rental can be cancelled up to 48hrs in advance for free but it is a LIE! If I look online it says “We give you the following for free: cancellation/amendments” under my booking confirmation but I was charged a $40 cancellation fee. If you pay a deposit upon reservation you do not get the deposit back. They have been such a pain to deal will. I thought it was a good deal but their are plenty of other online car rental brokers out there that provide similar deals with better service. I recommend you do not use their services.

Will not return my deposit. I'm worried their company is insolvent or headed toward bankruptcy. At first I thought this was a great company. I paid $682.93 deposit to rent a vehicle in Costa Rica from Avis for 2 weeks. Trip went well. Returned the vehicle in good condition. Avis charged me only $414! So I waited 15 business days for the $682.93 deposit refund. Nothing. Open a case with Rentalcars.com customer service. They said I need to wait 28 business days because Avis is slow. If no deposit, then open another case and send an E-mail from my credit card company stating that no deposit was returned. I waited 30 business days and E-mailed them copies of my credit card statement (my CC company would not send an E-mail). So I am going to proceed to dispute the charge $682.93 charge with my CC. If that does not work I will file a lawsuit in small claims court.

This is the worst company I've ever dealt with This is my second review about them. I booked a car via website Rentalcars.com and i had so many issues with the company that I rented the car with through Rentalcars.com first issue they promised me to return my deposit back to my bank account but they didn’t. I paid 150€ for the deposit and they told me we will give it back to you after 7 business days and this was a biggest lie. Second issue they kept withdrawing 100€ each month from my credit card without any reason!!!! I tried more than 20 times to solve this issues with Rentalcars.com because my booking was via their website i sent many email without any response and I chatted with many agents via Rentalcars.com website i told they the whole story they just gave me promises that they will solve this problem and they’re liars i spent a month and a half email and chatting with them and they did nothing to me it’s been a month now for the last time I talked to them and what they did nothing just promises. I really want to take a legal action against them.

Shameless, will never use them again. They will not return the cancelation fee .