Rentalcars.comReviews of renatlcars.com

Terrible service, charged me for ‘full coverage’ when I picked up the car they said I had no coverage and had to pay another 200 EUR. Do not trust.

Сайт по функциональности работает с ошибками - не отображает актуальные отывы по прокатным конторам, если произошла ошибка с оплатой невозмонжо понять на чьей стороне - банка или сайта (проверяйте лимиты по карте). После проблемы с оплатой перезвонила девочка и помогла с бронью. Ну в целом опыт положительный.

Booking cancelation doesn't work - "Sorry, something went wrong. Please try again later". And it is IMPOSSIBLE to reach support.

I have been using this company for years, however they are now cheating customers by unexpectedly charging a deposit that is conveniently non refundable. I demand a full refund for my cancelation and a compensation or I am never again using rental cars.

Tried to change booking... price way more expensive than booking elsewhere even after losing my deposit. This is not fair practice and not acceptable.

Booking.com should be ashamed to own Rentalcars.com. We booked a car with a baby seat. One hour later the local company at the airport (Alamo) informed us that they don't have the car booked or the baby seat. OK, not a problem. However, when we cancelled on Rentalcars we were presented with 80% cancellation fee (one hour after booking and with no service given!), spent 15 minutes speaking to Rentalcars customer service on the phone only to be told that they can't do anything about the cancellation fee and that we have to pay for it (80% of the total cost of the car rental for a week!). And then they still blocked the full amount and one week later they charged the full amount. It is a perfect example of the company that is completely useless and should not exist. If you ever need a car at an airport, I highly recommend going directly to a rent-a-car company desk and skipping this nonsense "reservation" sites that are robbing their customers in plain sight.

I rented a car by Alamo at Aalborg Airport at the 28 of April this year tru this company and i got a brand new Fiesta for smal money and ewerything was quiet nice.

No refunds if any car isn't available. Unfortunately, when arriving at the rental location on the day for the car rental, I was then advised that there was no car available and to contact the booking agent rentalcars.com Their customer service could not find my reference and I was told to email. After emailing I did not receive any confirmation of the email. After making an official enquiry via their enquiry form, there was no updates for over a week. Using their livechat they said I might need to wait for up to 28 days ...this happens to also be the limit of which to make a claim with the bank.