Rentalcars.comReviews of renatlcars.com

This is a horrible company. Try to call them... impossible. 2 out of 3 choices in the telephone menu will end the call. I have been struggling for 2 months now to make them tell me why they have charged me twice. They ask you to send email to reservations- They do respond to your mail but all them responds, "hey my name is xxx how may I be of assistance to you"... I am on the 9th person to handle this very simple query. The 9th person referred to a booking number that i have not booked. They have charged me about 250 pounds extra. My challenge is that i have to file an invoice or a receipt. Problem is that they cant send me this. I care about the money but now I just want to close it and never use them again, but without a receipt or invoice I cant.. (anyone in business would understand) My advice.. dont use them

Don't pick SicilyByCar. They are Fraudsters. Cancelled and kept the money.

AVOID THESE THIEVES!!!! I’ve booked a car trough their website when I arrived to collect the car they has asked me to put the deposit 1500£ and the excess 1500£ And others bad things for small car Hyundai I20 !!! I ve cancelled my booking and they took me 200£ Cancellation fee , I don’t really know how like that business running in this Uk !!!!but I will report them to authorities anyway

Terrible. Arrived 2 hours late and was told my booking was cancelled. Not possible to speak to anyone or get a refund. £300 gone! AVOID

Made a booking and cancelled same day - received confirmation by bookings was cancelled. Checked my creidit card statement and they have still withdrawed the payment. Tried to reach Rentalcars.com by phone (Danish and English) - directly to voicemail/robot. When you are pressing 1,2 or 3 it automatically hang up the phone. Tried to write an email to rentalcars.com. All email adresses I have found are not valid anymore. No customer service at all and not reacheble.

Don't help when things go wrong - these guys are happy to take a big commission on your booking but fail to respond or help when things go wrong. I booked an Alamo at Lisbon airport - turned out it was a co called Guerin. The Corolla hybrid they gave me kept draining its battery and refusing to start. It wrecked a day's work and Guerin refused to bring a replacement, instead telling me to take a cab one hour back to the airport to pick up a new one. I didn't have time and asked for a replacement. I emailed for a refund and Guerin kept replying asking for the contract no when i had sent it several times - Rentalcars never bothered to answer - they make it as hard as possible to email complaints and then when you finally find a way, they don't reply! Won't use them again!

Rentalcars.Com is actually easirent which is absolutely the opposite. At Aberdeen you have to go to the Courtyard at Marriott which they don't tell tou. You have to have copies of bank statements and other proofs of address and upload them yourself. Who takes those on holiday? Then spend ages uploading them. Do Not Use. Totally appalling lack of service. My plans were ruined because I didn't have a bank statement on me. And they won't give you a refund!!!!? Total waste of a morning and £80.

Car I ordered was a VW Golf (or similar). When I got to car hire place, VW Golf was a higher category, so got a Skoda. Not the end of the world. Their booking site (under manage booking) explicitly says that I could request proof of purchase and add my company name (was not looking for VAT invoice). This information is false and misleading. Apparently in the UK it's not. Well my booking was made in Ireland and if you're going to sell in Ireland, then make an effort to get the information correct that you are presenting to customers. Their customer support is shocking, utterly shocking. Other than the email address being wrong to request the proof of purchase (that is in fact impossible), it took 2 phone calls, at least 10 support people asking me for the same info and not responding when they got it, or responding with info that didn't make sense (didn't make sense because the website says it is possible). Will never use this company again.