Rentalcars.comReviews of renatlcars.com

I recently used this website to hire a car in Attacama, Chile. On pickup I noticed the price quoted on the rental agreement was approximately €100 cheaper than Rentalcars had charged me. I contacted their chat function and got no satisfactory explanation. The tone was very unhelpful. I gave a very negative review and asked to be contacted. That was 4 weeks ago, no response since. I contacted the reservation email with my issue. They responded saying that my query had been passed on. Still no response after 4 weeks. At the end of my retenal I was asked to review my experience. I responded with a zero review and detailed my negative experience. I received an email telling me 'they hear me' and would respond. 3 weeks later, and after numerous queries on the service website with the supplied reference I am being ignored. All I wanted was an explanation of the price difference and how their price match guarantee works. This has been the worst customer experience I ever had. If possible I would give zero stars.

Absolutely terrible service. This company kept me waiting for information about a booking for a couple of weeks. I finally contacted the car hire company (budget) directly to find I had been booked in only to find they hadn’t received a request from Rentalcars . Made the required booking with Carflexi.com very easily.

They refused to refund me although I didn't get the car in DBX airport.

Very bad experience. Do not book with these guys. Full stop.

On the 30.11.2021 I made a reservation (Booking Reference Number: 742827149) for an SUV car in Dubai  1.12.2021—5.12.2021Because of 5 hours in the return date they charge an extra FULL day, but this is not the bad story yet... When my wife, 3 kids and I reached the DBX airport the representative of THRIFTY office, the supplier, said I can not have the car because I have only my international license and not Memsi doc as an extra. I showed her the voucher RentalCars.com supplied me with and not mention anything there but:  "License: the main driver will need to provide a full driving license in their name" and this is exactly what I had! As always (this is not my first time renting a car abroad) She even refused that I will send someone in my country to go the Memsi office to create for me the additional document she asked for...She "can't accept online documents or PDF"! But she was kind of fair and said you can't have the car but you will NOT be charged by Thrifty not even for a penny. When I contacted the RentalCars customer service I felt the lowest possible quality of service you can ever imagine. Not only is the team rude and not helpful, you get the feeling they are happy when you don't receive the car you order and now you stuck in foreign country trying to plan different transportation ideas... I asked for a refund as I don't get the car and Thrifty never charged anything and you never mention in your voucher I need to supply extra documents, they send you rude and cold terms and conditions link you should read and follow. I was a 16 years customer of RentalCars.com and Booking.com and Priceline with Genius level 2 rank BUT I will NEVER EVER work with it again, will you? I could understand if I was asked to cover their costs on this reservation if they were any, I don't think anyone should be lost but they refused to refund and lost huge family and friends that will never order anything under priceline brands! If someone that reads this is still considering booking something with them, READ IN FULL of all the documents, they hide the small letter and will never show you in the voucher the real truth!

They ripped me off during very hard times. I booked a car in Mexico. I arrived late due to the influx of people into the country. I was supposed to pick up the car at 10:30 and I arrived around noon. They said I arrived 5 hours later which isn't true. When I got to the place they asked for insurance. I called my credit card company and I presented the insurance. Then started the paperwork and told me since I was late the car I BOOKED was already rented. I think of someone book something is to avoid that issue, isn't it? They asked if I want to upgrade my booking for double the price. I refused the call "the company" they didn't give a solution and I doubted I was actually speaking with a representative from that company because the way he speak to me wasn't courteous. I left outside the office to use my phone. I tried to find a customer service number but nothing was available online. I called several number I found, and nothing worked. So I came back inside I asked again to be connected with a representative. This new person offered something else, but the call was disconnected. I spoke with 3 different people which I wasn't sure they were actual agents from this company or they were just playing with me until I get tired and give up. No one mentioned about getting partial reimbursement of the booking. They offered me other cars for similar prices. It was really absurd they rented the car I book and charged me full amount when I didn't receive anything. While I was complaining at the airport I found other people who were having the same problem as me. This is so ridiculous!!! I need help to get refund. This company is taking advantage of regular citizens.

This company have stolen £283 from me! I should have listened to all the other negative reviews before booking. I paid £283 for 2 days rental from Walsall Enterprise after my car broke down. I was contacted by enterprise only to be told they could not give me the car due to my age, however I would have to contact rental cars to get a refund. I contacted rental cars to be told I could not get a refund because I was trying to cancel the order less than 24 hours before the collection time. However, I booked the car at 11pm the day before collection, it was always 24 hours before the collection time! After going back and forth with both Enterprise & Rentalcars to no avail, I am now contacting the fraud department of Barclays to reclaim my money. Do yourself a favour and avoid this company like the plague.

NEVER EVER USE THIS MAFIA COMPANY!! I had the worst experience with Rentalcars! I cancelled my order but they never refund! it's pure theft.