Rentalcars.comReviews of renatlcars.com

Absolutely poor show called agent to hire car in Glasgow for four days got to enterprise at air port to be told my I'd was no good I took what guy from rental car told me to now rental car are refusing to pay refund claiming I was a no show absolute sha man on BENIFITS trying to go see his children bad show

I booked a car hire through Rentalcars.com, they took my money , however they never confirmed any booking and claimed that no booking was ever made. I was left with no car hire when I arrived in resort and had to pay again to hire car through another company. I have sent rentalcars.com copy of my bank statements yet they are refusing to refund the payment even though they never provided a service. Please stay away from theses scam artists and book direct with car hire company. Doesnt help that their customer service staff are based in the Philippines who have a very poor level of speaking English.

Absolute thieves and crooks !!!! In complicity with Hertz they cover an overbooking using false reasons and refuse to refund the price already paid !!!! Proof of évidence, mails, phone calls ....nothing can change their décision to rob you ! AVOID!

Absolute thieves who debit you without giving you a car.... any excuse are good not to give you a car when they overbooked... the rental agency who didn't give the car was HERTZ

Cr where it is due, prices are good but woe betide you if there is an issue. Customer service is non existent. I have been making a case with them for nearly three weeks and feel like a lab rat who has been forced through Catch 22. They claim to make circa 7.5 millions rentals/yr - I guess the person in charge of customer service tells the people on the phone not to worry about, 'customer service' and just keep hold of the money.

Even if booked I didn't get a car, because I was late 30 mins. No refund, and customer service basically inexistent. Booking ref 719976311

The worst car rental platform I ever used. Dont bother booking from them. They will charge you the full amount and your car booking will not be guaranteed. You will then need to make a claim for refund after the end of your booking and only if you proof that you didn’t get a car. Their customer service are rude and unfriendly. Instead of resolving the issue by finding a replacement car or processing the payment, they refer you to another department that you can only raise a claim after the end of the rental period. Just awful experience. NEVER USE THEM….THEY ARE A FRAUD.

Booked a Suzuki Swift from Rijeka Airport through Rentalcars.com. The positive experience was that the webpage was friendly, and the booking was easy. The negative part of my experience began when I picked up the car. Rentalcars had furnished me with a voucher to the company addCar (for which I have written a separate review). In chronological order the negatives were: (A) the office was unattended when I arrived; (B) I had to sign a rental agreement different from the conditions mentioned in Rentalcars' webpage; (C) the safe-deposit was Euro 1000 (should only be 300 according to Rentalcars); (D) there was a special fee, about 40 Euro, because my route involved a ferry; (E) some of the important documents were only in Croatian; (F) when returning the car I was invoiced for a scratch that I know that I could not have caused (but I can perhaps blame myself for not being thorough when inspecting the car at pick-up; it was underneath a bumper and not visible from an upright position); (G) the safe deposit has not yet (August 10) been released although the damage was invoiced and paid for when the car was turned in by July 27. A broker should protect its customers from “surprises.” Rentalcars did not fulfil that in my case. I see no reason why documents to become signed cannot be sent verbatim to the customer in advance. Once a customer shows up at a rental company with a voucher that likely would not become refunded in case the deal was to be aborted owing to disagreement about conditions, said customer is in a poor bargaining position. Also, an airport is not the best place to read thoroughly through a contract that you have not seen previously but are requested to sign. Several of the large and well-known rental companies have offices in Rijeka Airport. Considering my experience, I regret I did not contact one of these directly (no need for a broker). As for the alleged damage, I cannot rule out that addCar may have been in good faith. On the other hand, when looking at other reviews in Trustpilot, damages that only are visible when inspecting from a sitting or lying-down position seem to be a way of extra income for some companies. Thus, I suggest that a broker company like Rentalcars should monitor the number of reported such cases (via own customer satisfaction reviews or via Trustpilot) and discontinue cooperating with companies that have unusually many. Details: Rentalcars´ booking reference # 726641833. July 22 through July 27, 2021, Rijeka Airport, Croatia.