Rentalcars.comReviews of renatlcars.com

I rented a car with this company without any good repute and clarity. And my flight was delayed 4 hours and when I arrived at the company my car was not there and I did not get my refund. Booking and RentalCars will never see my money again. Dishonest company.

They are nothing but a legit scam car rent company. i called them prior to making a booking to say i don't have a physical driving license(was with DVLA at the time), can i still hire the car? upon which they said "yes" and said to bring passport, 2 proof of addresses and a DVLA check code, which i happily provided when i got to the counter, after checking everything they said its all fine. and then the guy at the counter moved away to call someone. came back after couple of minutes and said their "manager" over the phone said, No we cant let the car on rent without a physical license. we are sorry but its policy etc. that made me angry i asked them why did you say yes over the phone to me and made me come all the way here with all the documents and details to just waste my time and cab expense to get here at the office? the guy was embarrassed and said sorry i didn't know. i then asked for refund for the booking i made. he said to call customer service as they the one who can issue it.i walked away and called the customer service later in evening, after arguing for almost 40 minutes over the phone about the issue. they declined my request for refund saying "because booking was cancelled with not enough notice which is over 24 hours, on that basis it cant be refunded." i told them it was not cancelled by me, it was cancelled by your people at the office and pickup time was after 2 hours of me making the booking so it can't have 24 hours notice. Also i made the booking after calling your office on bath road london near heathrow, and your guys misinformed me. anyway these guys are rude, aggressive no basic ethics of trade or customer service what so ever. DO NOT USE THEM.

DO NOT USE!! We booked a car via Rentalcars.com in September. We never received a booking confirmation, but they took the money. There was no car waiting for us when we arrived at our destination. Rentalcars.com have confirmed there is no record of the booking and have sent the refund request to Finance…but Finance never reply.

They let you book a car with out verifying if the car rental company can rent you the car or not. I spent 50£ for cabs to get to London Heathrow to pick up the car only to be turned down by the rental company that they can’t rent the car due to me having an old insurance offense in the past. I call up Rentals Cars and they say they have it mentioned on some tiny terms and conditions and that they can’t issue a refund. How unscrupulous ? Only book through them if you are happy to read all terms and conditions.

The only problem with Rentalcars.com is that they have dealings with the "Insurance Scammers", FIREFLY car rentals. Use Rentalcars by all means, but don't deal with FIREFLY car rentals!!

Could not cancel AZ rental car due to influenza A on phone. Website allowed a submission for cancellation and I have the pic. They still charged me. Never made the trip.

I have just learned how sleazy this company is. They are unscrupulous and unethical in my opinion. I say so because: If you have to cancel a booking shortly after you have made it (9 hours), due to your trip being canceled (visa issue), You obviously have to cancel the pickup of the vehicle as you have committed to picking it up as per the booking. My booking was done at about 8pm the evening for a booking the next day at 1pm at Johannesburg OR Tambo airport. Say an 18-hour window. My flight was canceled at about 2am the morning and I have responded on the website to cancel the booking. I had to, no other choice. Now the shock! rentalcars.com charge you 20% for canceling and they argue you have agreed to it? The rental company (Avis, Europcar, Thrifty's, etc) can't keep a vehicle ready for you and you don't pick it up. The rentalcars.com website only offers one option: cancel with an excessive fee of 20%. You don't know this before using rentalcars.com. So how do you cancel but don't agree to the outrageous 20%? They add a statement to the cancellation that you accept their fee. They don’t offer any choice! Totally unscrupulous! Obviously, you don't accept it! but on the other side, you must cancel to prevent fees from rental company (Avis, Europcar, Hertz, etc) for not picking up? Rentalcars.com know it and abuse the situation to make easy money.

AVOID THIS COMPANY PURE RIP OFF WOT YOU PAY ONLINE ISN'T THE OVERALL COST ONCE YOU GO TO PICK THE CAR UP THEY ASK YOU TO GIVE THEM A CREDIT CARD TO TAKE £1500.00 FOR A WEEKS HIRE BUT DON'T REFUND IT BACK FOR 20 TO 28 DAYS AFTER YOU RETURN THE CAR I HAD TO PAY ANOTHER £210.00 AND IT WAS NON RETURNABLE SO I PAYED INSURANCE ONLINE FOR THE CAR PURE CON TOTALLY AVOIDED THIS COMPANY