Rentalcars.comReviews of renatlcars.com

I booked a car through RentalCars with Click Rent in Spain. The instructions said that to pick up the car I only needed my credit card and EU licence. After spending an hour getting to the rental place by bus, I got to the desk they said I had to have a passport with me. To go back and get it was too long so my whole days plans were ruined. Of course I tried to get a refund but they basically directed me to an obscure email where I have had no response.

HORRIFIC SERVICES I am regular car rental client, I have rented 3 weeks before my trip a Fiat 500, with a specific purpose- I had to make a shooting of a house+ yard on the South Peloponnese and I had to have a car coming on a very tight alley ( on the photo)...so I choose Fiat 500. I got there, the company they didn't even had a Fiat 500 in their auto park. They charge Fiat 500 and offer Panda, because they only have Fiat Panda. The Car rental company was a fraud, but RentalCars. com did not helped at all. At the end of the discussion, I found out that RentalCars are choosing the picture to be used for the offers...So, they can offer you any car even if the car rental company never had it into their parking lot... Basically its all a predicted fraud! DON't ever rent with THEM! And never choose CarQ in Athens.

Horrific customer service. Despite several attempts we could not get through to customer service to cancel a booking within the given 48 hr timeframe policy. We had made another booking with the same company for the same city (also via RentalCars), just different location and after yet another VERY lengthy delay in responding to our complaint procedure requests, RentalCars still refused to refund us for the unused booking. Absolutely appalling competence and care. They say you'll hear from them within 14 days, it's more like a month and then another two weeks for the next response and so on... This company have therefore stolen money from us and been a disgrace to deal with. We shall never use again and are reporting to UK Trading Standards.

Front for scam rentals. They try every single thing they can to fleece you. All extra unwarranted charges applied.

I am a car rental regular, having rented close to a hundred times over the last decade. I sometimes use brokers most regularly HolidayAutos and occasionally RentalCars. Most recently I booked through RentalCars a car from Europcar at Munich Airport. I paid in full upfront in advance in order to have nothing to pay but a cross border fee at the counter. At arrival however I was charged an additional fee that could not be explained. I disputed heavily but was told by the staff they had no option to amend it behind the desk and did not know what it was for but “maybe it was a foreign payment fee”, which from experience I know is nonsense. I told them this but they said I had to pay and complain to RentalCars or cancel the booking, which is not really a choice. I complained to RentalCars and after several weeks they came back and stated it was a cross border fee. I told them that I was not disputing the cross border fee but the other unstated charges. After several more weeks they came back and told me it was an environmental charge. I told them I paid upfront in full and no environmental extra charge was listed in the terms and conditions. After a few more weeks I called them to chase up and then a few weeks again later I got told it was an upgrade fee. I have gone back again and stated I neither requested an upgrade nor was offered one so this also cannot be true. I don’t know how long we can go back and forward on this. We’re up to four invalid guesses on the charges. How high can we go before getting it right?

They are effectively a front for other businesses with policies that are not consumer friendly and designed to just take your money and provide no service. Check out easirent who no longer even trade on their own website but Rentalcars are quite happy to front for them. Avoid at all costs. They cancelled our car due to a delayed flight and then refused to refund as quite literally they don't care

Avoid at all costs they are a complete con!! We hired a car from Almeria Airport noone was there to sort the car for ages when they did they just gave us the keys and never came out to record any damage we sent photos to them of the damage that was already in the car, when we returned it there was noone there no instructions as to what to do, we have now been charged over £134 for so called damage which we know 100% has not happened they won't even say what the so called damage was!! We even took out the full insurance and they won't answer either!!

Our flight from Eindhoven to Marseille (Flight number FR6506) was cancelled on September 11th. There was fog at the airport, which caused major delays and eventually our flight was cancelled. Therefore we could not pick up the car at Marseille Airport on that date. We made our booking via Rentalcars (booking number: 773008713) and called them on Sep 11th to inform them about the situation. Your support desk confirmed to us that they would inform Gold Car that we would pick up the car the next day. To be sure we also send an email to Gold Car (can send the email if needed as prove) explaining our situation as we could not reach them by phone as the office was only open from Monday-Friday and our flight was on a Sunday (I have video's of their voicemail as prove we called them). When we arrived at Marseille Airport a day later, the people at the desk from Gold Car told us that Rental Cars did not inform them and they also did not see the email that we sent to them. Therefore, our booking was cancelled and we needed to book a new car for 4x the initial price on top of the price we already paid for the first car. We were flabbergasted as our flight was cancelled (out of our control) and we spoke to Rental Cars & send an email to Gold Car to explain the situation and now we were the ones that needed to pay 2100 euro's for a new car (I have screenshots of the payment). This is not how you treat people, especially if your support desk confirmed to us that they would let Gold Car know that we would pick up the car the next day.