Rentalcars.comReviews of renatlcars.com

our flight delayed 2 hours and sixt agent said that they gave the car, couldnt wait. and then they have upgraded our car to Audi A5 which is 1000 euro more with insurance even i did insurance through rentalcars.com and they said it is not validated. however i was very upset and unhappy to use rentalcars.com. i will never ever use again.

Flexible rentals. Cancel or change most bookings for free up to 48 hours before pick-up. That is what the company advertised when I did the booking. However, when I called 1 month in advance to amend my booking (I had to shorten it by 4 days), rather than giving the money back they told me I was gonna have to pay more than what I originally did (to have the car for a shorter period of time). And I would loose the insurance cover I have purchased. The operator over the phone was nice and wanted to help, but he could do nothing for me. The company apparently meant that there is no admin fees for changing. This is NOT clear and I believe is done on purpose. This is all highly misleading, and I am very disappointed. The company should not be allowed to lie in such way.

I booked a car using there app . They asked if I wanted to add additional driver which I did. The voucher came under the name of the additional driver. I could not cancel or amend the contract despite multiple attempts using the app and despite calling .I could not pick up the car . I was forced to pay the whole rent 1340 Australian dollars. My advice is to avoid this company at all costs . Rent directly or use booking. Com .

Scam ! Do not use them ! You going to lose your money, and 1 star is far too much. Beware ! We booked online car with them. We pay extra to make sure car is fully insured.there was nothing mentioned about 600 Euro deposit and Credit Card payments only. Now 2 days before car collection , looked into booking . And you cannot collect car with normal Debit Card . Only Credit cards. It's a joke! Aswell we decided to cancel booking , it was very hard to do soo...and they will refund us only 1/3 money we paid... be very careful, all small print important info is very well hidden . Avoid at all cost . Never again

Scam.Avoid !!I m booked a car with full cover paid using debit card.They charge me full amount then i wasnt unable to rent this car because to do it i need to use a Credit card to pay 600euro deposit..Im not credit card owner.Why you pushed ppl to debt ?To prevent such a scam in future you should said about rent cond. At glance..Not later after booking is done.Asked for full refund just receive 30 quud of my 98 quid what i paid..

Aircar at Rabat through Rentalcars.com in London : Disappointing Experience and Alleged Fraudulent Activity I recently rented a car from Aircar in London, booking reference number 718196456, for the period of May 12th to May 20th, 2023. Initially, my experience seemed promising, but unfortunately, it quickly turned sour due to multiple issues and an alleged case of fraud that has left me deeply dissatisfied. Upon collecting the vehicle, Mr. Reda at the Aircar counter in Rabat airport suggested that I purchase additional full cover insurance for added peace of mind. Trusting his advice, I proceeded with the extra insurance. However, my faith in their expertise was soon tested when I encountered an issue with the car's brakes skidding under heavy rain on May 18th. I promptly reported the problem to Mr. Reda , who advised me to brake slowly rather than offering a replacement vehicle, citing the unavailability of alternative cars. On the day of return, May 20th at 14:54 hours, I returned the car as scheduled. However, despite Mr. Reda being available on the phone, I was forced to wait for over 40 minutes for his arrival. This unnecessary delay was highly inconvenient, considering he had asked me to wait and was aware of my presence. Upon inspection, he assured me that my deposit would be refunded within 2-3 days due to the full cover insurance I had purchased. However, as of now, my deposit has not been returned, as it was merely a pre-authorization. This situation appears to be a clear case of fraud, prompting me to report the incident to both the rental car company and my card issuer. As a frequent visitor to Rabat, I had intended to become a regular customer of Aircar. Unfortunately, this experience has shattered my trust in the company and its practices. I feel deeply disappointed and believe I have been deceived. I hereby request an immediate refund of my money. Moreover, I am determined to pursue this matter legally, seeking assistance from the British High Commission in Rabat, to prevent other travelers from falling victim to such fraudulent activities.

We were forced to cancel a booked car at Gatwick Airport due to transport strike in Greece on our day of travel.16th March 2023. Telephoned the Easirent office at Gatwick Airport to change the book. All OK. Two days later 18th March when we arrived late at night, as planned, no car. Easirent office shut. Easirent responder explained the parent company is Rentalcars.com. Complaint form completed. Numerous emails from them to me requesting call logs, better quality photo shoots, more information - all communications to me had deadlines set by Rental. I do not recall signing anything to say I needed to be technically competent should I have to make a complaint. To date - 4th June - no reply no compensation. Appalling after care service. DO NOT USE !

Very interested to see others experience as we have just returned from a holiday that started off with the most awful experience. I have used RentalCars for 11 years, same collection point etc. I know the drill, booked and paid for months and months in advance, paid for extra insurance. Arrived well in time for pick up with the credit card I have used for the past 11 years, we had booked with OKMOBILITY, hadn't tried them before. Very quickly it became apparent that something was afoot. All the business had be concluded and now we were at the point that they take your credit card to block out the excess amount. It was my credit card, in my name, it had £4000 available funds, it was the one I always use, but suddenly I'm told abruptly that it isn't a credit card ( although it says credit card on it) they basically said they didn't care, their system said it wasn't and therefore I couldn't have the car. I showed them proof it was a credit card (statements) got other rental desks to try it, they said it was a credit card and I relayed that to OKMobility and asked them to explain to me why they were saying it wasn't. Their manner became very curt and unhelpful, they said the only way around it was for me to give them £400 plus insurance money then I could have the car!! At this point, it just stunk of a scam. None of it made sense. Long story short, we were stuck for 5 hours waiting to book the next available car with another rental company (Lacauto) who were very helpful but of course it was twice the amount of money we had already paid. We did speak to Rental Cars and although individual operatives were pleasant, the line was awful, we kept getting cut off, then having to repeat from scratch the issue we were experiencing. Although we got some money back we were still out of pocket to the tune of £1000, we had a dreadful stressful 6 hours and I am very concerned that they have companies like OKMobility on their site, as well as finding out, from other reviews, that they themselves are questionable in their practice.