Rentalcars.comReviews of renatlcars.com

I have nothing good to say about this company. Customer service is awful- Carla in particular. Was no help at all and did not offer any help in time of distress while trying to get our rental car whilst in a new country. I will NEVER recommend this company!

Was really afraid of our rental after reading tons of negative reviews on trustpilot. But now I believe that most of the bad reviews flow back to the actual renter of the car and not rentalcars.com (except maybe their customer service - i cannot tell!). We had a smooth rental with rentalcars.com (through Booking.com) even with a fully prepaid rate. Still for a next time I will prefer to directly book with a larger rental car company (Hertz, Avis, etc.) in order to avoid any contact points with brokers.

Scammers. Avoid!

A total mess. Booked a car and pre-paid full rental with them . Car providing partner was Europcar. Car provider said didn't receive the payment from Rentalcars.com and they had to charge me once again. Now I am struggling in between two companies with slow customer service trying to solve the issue and get back my money.

I hired an SUV from LAX, but the pickup location was at the Marriott Hotel on Century Blvd near the airport which I thought was strange as it wasn't at the normal car hire location. When I arrive at 6 pm at the hotel, it wasn't clear where the office was so I asked. It was in the back beyond the bar area but was closed at 5 pm. What car hire company closes at 5 pm when flights arrive throughout the night?!!! I tried calling Hertz and was told they didn't even have an SUV for me even if they were open. I had to take an Uber to my daughter's house at a cost of $45, then spent the morning on the phone with Rentalcars.com getting nowhere. After confirming with the Hertz rental station they had an SUV for me I had to take another Uber back at a cost of $50. I lost a day of my trip and out-of-pocket Uber expenses of $95. I tried following this up to get compensation or at the very least reimbursement for the Ubers and the loss of a day, but after a long trail of emails to Rentalcars.com they say they will look into it but don't. A lot of time and money wasted. I WILL NEVER USE THIS COMPANY AGAIN!! DON'T USE THEM!!

DO NOT USE! We hired a car through this company only to be charged €268 additionally for fuel and insurance then had to pay €1200 excess to which they only refunded €1032 as they said it was minus “local insurance” robbing company poor customer service

DO NOT USE THIS COMPANY. We booked a car and fully comprehensive insurance with Flizer via Rentalcars.com. When we arrived to collect the car we were told by the rental company that we would be responsible to pay for any damage to the vehicle and we would then have to claim the money back via the Rentalcars.com insurance! Rentalcars.com do not advise you of this very important fact at the point of sale meaning that you as the customer are very likely to be out of pocket in the event of an accident. We were advised by the rental agent to take out their insurance which we did after first speaking with Rentalcars.com that we would recieve our money back for the insurance initialy taken out with them. From that point on dealing with Rentalcars.com has been an absolute nightmare. They have put every possible obsticle in our way to avoid refunding our money. They constantly requested copies of the new insurance documents previously sent to them on three occassions. You never get the same agent you initialy dealt with and they hide behind the data protection act. I have sent over 18 emails to Rentalcars.com and spoken with them on the phone three times. They are THE most unhelpful company I have ever dealt with. The agents have been given no training whatsoever and read from a script, English is obviously not their first langauge either making things even more difficult. 8 days have now passed following our request for our money back and despite being told yesterday on the phone the refund is now processed I recieved another mail two hours later telling me it wasn't so their agents lie to customers to get them off the phone! In summary, If you want endless hassle and expensive insurance that does NOT actually cover the vehicle you are driving and requires YOU, the customer to pay for any damage in the first instance and to then attempt to claim your money back from their insurance use Rentalcars.com! Never again will I use Rentalcars.com after this episode.

Well it seems I should of read the reviews before I booked with this company??, as they am really are dreadful, I tried to book a hire car via Jet2 web site, so you would think no problem if they front them(jet2), but they really are only a 3rd party, I must say that I had more help from the jet2 rep in our holiday venue, than I did with these morons. I just wanted 5 days hire paid my money and the extra insurance on top to be carful. Cost me £148 for car and the £38 for the extra insurance. So any way did what I needed to, got right through the drawn out booking site they use right to the end, it took my payment, then I discovered they didn’t have where the car was being dropped off, so I get in touch via there web site and send them the detail my contact numbers and email address, for them to shortly after come back and say they had my address and they would see me at 10am, on the 12th of June at my venue makronosis village apartments in Ayai Nappa Cyprus, any way I go to collect the car at our reception, for agreed time of 10am I waited and I waited and I waited some more ?? No show?? I know they had my details and even sent a pin location on my Google so we was both clear… so I ask hotel to call them, to find out the the hire company not these jockers where waiting for me to call them… OMG?? Useing firm rental cars.com, and then things just go worse, when the car hire company finally did show at like 11am, on asking the lady who brought the car where have you been, she fed me some rubbish about data protection and rental cars.com don’t send out contact details to the hiring firm?? What a load of cod’s wallop, this simple would never be the case, so we decided to sit down and do the paper work proofs etc, I pull out my passport drivers licence and my Mastercard business card, when the lady went to take the over inflated deposit like €650.00 she then said that my card was a debit card not a credit card… I said it’s a Mastercard it on the card??, she said she couldn’t take it and confirmed this with her office. So I said well if I can’t pay this way I can’t go ahead have to cancel. She scanned my wallet and said I had a credit card in my wallet?? She could take that??, but I didn’t have enough on that card to cover there debit. So I told the lady it’s been a nightmare from start to finish this forget it I’ll rent a car local forget it. She looked angry and muttered some thin under her breath, I said excuse me what did you say, her looking like she had been chewing a bumble bee I told her just refund my money and let’s move on to her saying ok I’ll get office to sort it. I then decided to get in contact with this rental cars.con?? Com,?? I sent the first message to someone who said it was to late to be refunded as I was in my hire time I sad ?? And explained the issue and then got a reply from someone else completely random not the same person, I had this four or five other times with all different people, clearly they were in a call centre somewhere in Manchester or could be anywhere. I tried to call there office costing me £15 to not get through, I have since been backwards and forwards trying to get my money back, nothing nobody’s interested ??, take your money and run AVOID THIS COMPANY at all cost, clearly a scam joint, and noticed on the reviews here they haven’t had many reviews over the last year and only 7% bad reviews I doubt that very much. I still without my money and I’m going to take this to a small claims court and charge them interest on top plus costs and out of pocket expenses also.. terrible company can’t be trusted no way… steer well clear. Hopefully I’ll get my money back from my credit card company VIRGIN, fingers crossed anyone else I hope you read this before your ripped off as well. Andy Evereon.