Reframe: Drink Less & Thrive Reviews | Read Customer Reviews of reframeapp.com

Reframe: Drink Less & Thrive Reviews | Read Customer Reviews of reframeapp.com

Reframe: Drink Less & Thrive reviews

184 approved reviews, newest moderated first

Sarah N.
Jan 25, 2026
disgraceful customer service
Despite writing FIVE times in 7 days to the email address support@, I have had no response. I signed up for the free trial but after a few days decided the app wasn't for me. I was expecting a notification to say that a payment was needed which would then remind me to cancel. Appalling customer service.
Response from Reframe: Drink Less & ThriveFeb 16, 2026
We’re very sorry to hear about your experience and the frustration caused by not receiving a response. That’s certainly not the level of service we aim to provide. We also understand how important clear trial and billing expectations are. As we can’t access account details via Trustpilot, please email us directly at [email protected] with the email linked to your account so we can review this for you as a priority.
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Felia A.
Jan 22, 2026
Great
Great! Works for me perfectly.
Response from Reframe: Drink Less & ThriveFeb 16, 2026
Thank you so much for your kind words! We’re thrilled to hear that the app is working perfectly for you — that’s exactly what we love to hear. We truly appreciate you taking the time to share your experience, and we’re so glad to have you as part of the community. If you ever need support or have suggestions, we’re always here. Wishing you continued success on your journey!
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Aremide
Jan 18, 2026
I’ve never “loved” an app before but I…
I’ve never “loved” an app before but I truly do this one. I’m on it several times a day and in the evening. I’m so grateful to have an alternative to scrolling social media. Beneficial daily readings, great group meetings on zoom, just tons of great content to cruise through in the app. The meetings and forum people are my community now, my tribe. It’s been a life changer for me for over 3 years now.
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MisFitz
Jan 7, 2026
Scammed out of $68
I signed up for 3 months at a cost of $49, plus a $19 fee for 'extra support. The charges hit my bank account immediately. But I did not receive a confirmation or access to the app. Nothing! I've contacted customer service several times. I was advised to download the app, which I did, but the app won't work until I pay. The app is offering $49 for a full year....1/4 of what I paid. And, I keep getting emails from the app with even better pricing. Customer Service has not been ant help. It's a total scam. They took $68 from me and I got nothing in return.
Response from Reframe: Drink Less & ThriveJan 7, 2026
I’m really sorry you’ve had this experience. I can understand why this feels incredibly frustrating and upsetting, especially when you’ve been charged and haven’t been able to access what you paid for. That’s not the experience we want anyone to have, and I’m genuinely sorry for the stress this has caused. This does not sound right, and we absolutely want to help make this right for you. Please reach out to us directly at [email protected] (or reply again from the email address you used at purchase) and reference the $49 + $19 charges. Our support team will look into your account, verify the payment, and ensure you either get proper access or are refunded appropriately. We take concerns like this very seriously, and we appreciate you raising it - we’ll work with you to resolve this fairly. - Reframe Support
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Ed G.
Jan 1, 2026
Reframe app has saved my life
Reframe app has saved my life. Began 7 November 24. Gave my speaker share 7November 25. Reduced intake by 80%
Response from Reframe: Drink Less & ThriveJan 7, 2026
Thank you so much for sharing this - we’re truly honored to have been part of your journey. Your progress and commitment are inspiring, and we’re wishing you continued strength and support ahead. -Reframe Support
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Richard T.
Dec 27, 2025
Not really so useful
I have had a subscription to reframe for a couple of years. The 'advice' and support screens are fine - the usual sorts of direction - but I also wanted help with the structure of my attempt(s): specifically, if I try and fail, I don't need my failures detailed. I want to 'restart' - from day 1 - and not see my past failure recorded. It's demotivating. I have requested a reset but I'm told this is impossible - I can start again, but my past drink records and 'awards' are indelible. Not at all supportive. 17 Jan 2026, update: I had a message from reframe asking I contact them to explain what I wanted, despite the detail in my review. I had requested my historical data deleted under GDPR - nothing heard (off to the iCO). Now I'm trying I AM SOBER!
Response from Reframe: Drink Less & ThriveJan 7, 2026
Thank you for sharing this so openly, Richard. I’m really sorry this has felt discouraging and not supportive. I completely understand why wanting a true restart matters, especially when past attempts feel demotivating rather than helpful. Please reach out to us directly at [email protected] and reference this message. Our team will be happy to look into this with you and do everything we can to help make the experience feel more supportive moving forward.
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Grace A.
Dec 26, 2025
Give yourself the gift of joy, self-love & MORE
This community, it’s not JUST an app, it’s a COMMUNITY, has been one of the best gifts I’ve given myself (after quitting the nasty poison that alcohol is) EVER. Can’t recommend it enough - thank you Refam (our collective label that describes Reframe members as FAMILY) and all the coaches, writers of the daily learnings, creators of the swag (OMG the chocolates are 💣💣💣), and of course to Ziyi Gao and Vedant Pradeep (the founders of the app) - you’ve changed/influenced/helped (for the better!!!) SO many people’s lives - what a gift, THANK YOU ❤️❤️❤️
Response from Reframe: Drink Less & ThriveJan 7, 2026
Wow - thank you so much for this beautiful message, Grace! It truly means the world to us. We’re incredibly grateful you’re part of the Reframe family, and it’s an honor to support you on a journey that you’ve so courageously committed to. Your words will absolutely be shared with the whole team! -Reframe Support
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MEGAN O.
Dec 25, 2025
I wish I had read reviews about unfair…
I wish I had read reviews about unfair charging. I signed up for what I had seen was a £4.99 subscription, and did not see anywhere that this would quickly turn into a £100 upfront charge. I was absolutely shocked when I received this charge on Christmas Eve. I haven’t found the app useful and was not using it. I immediately asked for a refund from Apple who refused and reframe said they want to help but to contact Apple, who won’t help. I am devastated at losing this money and having zero ways to appeal. I have since seen numerous reviews of similar experiences. I am considering discussing this as a fraudulent charge with my credit card company as it’s completely not on.
Response from Reframe: Drink Less & ThriveJan 7, 2026
I’m really sorry this happened, and I truly understand how upsetting and stressful this experience has been, Megan. This is not the experience we want anyone to have, and we take feedback like this very seriously. We want to make this right for you. Please know that we’re looking into this and will do what we can on our end to help resolve the situation fairly. Thank you for sharing your experience so openly, and we appreciate your patience while we work to make things right. - Reframe Support
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