Reframe: Drink Less & Thrive Reviews | Read Customer Reviews of reframeapp.com

Reframe: Drink Less & Thrive Reviews | Read Customer Reviews of reframeapp.com

Reframe: Drink Less & Thrive reviews

184 approved reviews, newest moderated first

SUSAN M.
Mar 8, 2026
Charged me 3 times for a subscription I…
Charged me 3 times for a subscription I didn’t ask for. Refused to refund the full amount, no notification payment was being taken
Response from Reframe: Drink Less & ThriveMar 26, 2026
We're sorry to hear about your experience — that certainly sounds frustrating, and we’d like to take a closer look into what happened. We take billing concerns seriously. We'd really appreciate the opportunity to review your case in detail and make things right where possible. Could you please reach out to us at [email protected] with your account email and any details about the charges? Our team will investigate this promptly and work with you toward a resolution. Thank you for bringing this to our attention - we hope to resolve this for you soon.
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Austin B.
Mar 4, 2026
No way to cancel without apparently…
No way to cancel without apparently reaching out. Their FAQ is bullshit. There is no subscription tab
Response from Reframe: Drink Less & ThriveMar 6, 2026
Thank you for taking the time to share your experience. We're really sorry to hear that cancelling your subscription has been frustrating - we completely understand how annoying it can be when something that should be simple feels unnecessarily complicated. This is not the experience we want for our users, and your feedback helps us do better. Please don't hesitate to reach out to us directly at [email protected] and our team will make sure your query is resolved quickly and smoothly. We appreciate your patience and are sorry again for the inconvenience.
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Saadet M.
Feb 21, 2026
SCAM!!!
SCAM!!!! Signed up for £4.99 starter and have just been told by my wife they’ve been taking £40 a month! Should have checked my bank statements. This is the cost of a gym membership for giving you an article you could get from the internet for free, a vague sentence quote, and a set of fireworks when you tell them you didn’t drink. Avoid like the plague. Absolutely livid about this.
Response from Reframe: Drink Less & ThriveMar 6, 2026
Thank you for sharing your experience - we're truly sorry to hear this, and we completely understand why you're upset. Discovering unexpected charges is incredibly frustrating, and we want to assure you that this is something we take very seriously. Reframe is not a scam - we are a legitimate app dedicated to helping people with their relationship with alcohol, and we would never intentionally mislead our users. That said, we recognise that our pricing and subscription structure may not have been communicated as clearly as it should have been at sign-up, and for that we sincerely apologise.
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Pamela N.
Feb 18, 2026
Beware auto renewal policy
I started using Reframe a year ago (January 2025) to try “dry January”. I liked the app and found it helpful, but didn’t continue its use. was traveling in January, when it auto-renewed for $99 on 1/31/26. I contacted Reframe support on 2/17, asking to cancel and issue a refund, as I didn’t intend to renew. Customer service was polite and cancelled my membership, but refunded only $49, “the maximum possible refund” I was entitled to. Reframe charged me $50 for 2-1/2 weeks. Beware auto renewals and selfish corporations. You can never win if there’s an issue.
Response from Reframe: Drink Less & ThriveMar 6, 2026
Thank you for taking the time to share your experience, and we're genuinely sorry to hear that the auto-renewal caught you off guard - especially while you were travelling. We're really glad Reframe was helpful during your Dry January, and we're sorry that a billing issue has overshadowed that. We understand how frustrating it can feel to be charged for a renewal you didn't intend, and we appreciate your patience in reaching out to our support team. While our team followed our refund policy in issuing the partial refund, we completely understand why receiving only half the charge back feels unfair given the circumstances. We'd love the opportunity to look into this further and see what more we can do for you. Please reach out to us at [email protected] and we'll do our best to find a resolution that feels right. Your feedback is important to us and we'll be using it to improve how we communicate our auto-renewal policy so others aren't caught in the same situation.
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Jennifer M.
Feb 12, 2026
We were charged 4 times for this app
We were charged 4 times for this app. They refunded 2 of the charges and gave us 1 subscription. I have been working with them for weeks trying to get this resolved. To no end. I am cancelling and disputing the charges through my credit card. App was very nice when it worked, but definitely not worth this headache.
Response from Reframe: Drink Less & ThriveFeb 16, 2026
We’re very sorry to hear about your experience. We understand how frustrating multiple charges and a long resolution process can be — that’s not the experience we want for anyone. We’re glad you found the app helpful, and we apologize that billing issues overshadowed that. As we can’t access account details via Trustpilot, please email us at [email protected] with the email linked to your account and details of the remaining charge. We’ll escalate this with our billing team right away.
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Gail C.
Feb 12, 2026
If I could give 0 stars I would
If I could give 0 stars I would. They are quick to take your money without results. I signed up for a 7 day “trial” next I knew they had deducted $200 from my account without any warning or authorisation. My emails to them about this were not replied to. I will not be signing up again. Can’t wait for subscription to end. Disgusting customer service
Response from Reframe: Drink Less & ThriveFeb 16, 2026
We’re really sorry to hear about your experience and understand how upsetting this must feel. That’s certainly not the experience we aim to provide. As we’re unable to access account details through Trustpilot, please reach out to us directly at [email protected] with the email address linked to your account and details of the charge. Our team will review this as a priority.
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Hamish B.
Feb 8, 2026
Disappointed.
When I signed up I had great difficulty in logging in which was never resolved despite emails from me. Then when I tried to cancel and get a refund it was a slow and painful process. I would receive gushy emails but no action on cancelling and refunding. Eventually I did get my money back. The program looks good but I was disappointed with my experience.
Response from Reframe: Drink Less & ThriveFeb 16, 2026
Thank you for sharing your experience. We’re really sorry to hear how frustrating the login issues and cancellation process were for you. That’s not the level of service we aim to provide. While we’re glad your refund was ultimately processed, we understand that the delays and back-and-forth communication would have been disappointing - especially when you were trying to resolve things promptly. Your feedback is genuinely appreciated, and we’ll be sharing it with our team to help improve both our technical support and cancellation experience. If there’s ever anything further we can assist you with, please don’t hesitate to reach out to [email protected].
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Georgia G.
Feb 7, 2026
Charged £99.99 for a £4.99 trial
Signed up for what I thought was a month trial for £4.99, I’ve been charged £99.99. Tried contacting them via email and instagram and have had no reply. I think it’s a good app but the customer service and the issue with payment is appalling. Sadly I won’t be recommending this app anyone. I would really appreciate a response to my contact attempts.
Response from Reframe: Drink Less & ThriveFeb 16, 2026
We’re very sorry to hear about your experience and understand how concerning unexpected charges can be. That’s certainly not the experience we want for our members. As we’re unable to access account details through Trustpilot, please contact us directly at [email protected] with the email linked to your account and a screenshot of the charge (with sensitive details covered). We’ll review this as a priority and respond as soon as possible. We appreciate your patience and the opportunity to look into this properly.
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