Scott S. North G.
Love the product
Love the product
Response from PRIMALSAug 11, 2026
Cheers Scott, appreciate you :)

Your one-stop shop to live toxin-free! Everything you need to make your daily routine toxin non-toxic including plastic-free toothbrushes, fluoride-free toothpaste, filtered showerheads & more!We also offer a customer satisfaction guarantee, phone calling support 7 days a week 9 AM - 5 PM EST and 24/7 email customer support! If you ever have an issue with your order, not to worry - simply reach out to us and we will make it right, fast!
PRIMALS (primals.shop) has 266 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing266 approved reviews, newest moderated first
Scott S. North G.
Love the product
Response from PRIMALSAug 11, 2026
Cheers Scott, appreciate you :)
Tpdd
Well the brushes fit my Oral-B electric toothbrush but it's impossible to brush my teeth with them on there. Nobody's gotten back with me can't get a refund wasted my money.
Response from PRIMALSAug 8, 2026
Hey Tpdd, Thank you for taking the time to share this, and we're sorry this hasn't worked out for you. Our replacement heads are designed for the specific models listed on our website and in the product information, and Oral-B is not among them. Some other handles may accept them physically, but they won't perform as intended. On the refund, that's not a problem at all and we'll get it processed for you. Our customer service inbox is the fastest way to reach us and we respond to every message that comes through. Please email us at [email protected] and we'll take care of this right away.
Will
Primals is amazing! Their products are second to none and the customer service is excellent. I highly recommend to anyone searching for clean hygiene products.
Response from PRIMALSAug 11, 2026
Appreciate this so much, thanks for spreading the word!!
Steve L.
I literally have every Primals product and I love them all! I only wish they made more products! Organic cotton boxers, merino wool boxers, horse and boars' hair toothbrush, toothpaste tablets, body wash, shampoo, air purifiers, shower head filter - are all terrific. Highly recommend them all!
Response from PRIMALSAug 11, 2026
Okay, the full lineup! That's dedication. More products are coming, promise!!
Michael G.
The toothbrush heads for the Sonicare toothbrush work amazingly. I originally tried the Sonicare toothbrush head that worked quite well, but Primals replacement head was actually better & more comfortable. Though the order did take awhile, Primal included some free samples of various things that were greatly appreciated. Customer service was very prompt in their response. Thank you Lauryn.
Response from PRIMALSAug 11, 2026
Thank you for this, and apologies for the wait on your order. Great to hear the heads are outperforming the originals, and that the samples were a nice surprise. Passing your thanks to our team :)
Lin
I LOVE how soft these toothbrushes feel while I use them! Soft as a pillow and I can rest assured knowing I’m not having microplastics and toxins for breakfast. So worth the$$!
Response from PRIMALSAug 11, 2026
Soft as a pillow" might be our new tagline. Thanks Lin!!
Cheryla
Getting rid of my plastic toothbrush is the best feeling in the world. Well not the best but it’s right up there!
Response from PRIMALSAug 11, 2026
One less plastic brush in the world. Love it, thanks Cheryl!
Jean N.
They don't answer about crucial questions on their products... They are hiding a potential usage of chemicals on "eco" products!
Response from PRIMALSAug 4, 2026
Hey there, Thank you for reaching out, and we're sorry if any of your questions went unanswered. We're always happy to go into detail about what goes into our products, materials, and sourcing, and manufacturing included. Nothing about that is off limits, and full ingredient and material information is listed on each product page. If there's something specific you'd like clarified, please email us at [email protected] Our customer service inbox is the fastest way to reach us, and we respond to every message that comes through. We'd genuinely welcome the question.