PRIMALSReviews of primals.shop

Response from PRIMALSOct 23, 2026

We’re delighted to hear that our toothbrushes are working well for your sensitive teeth! Providing natural alternatives to conventional plastic bristles is an important part of our mission, and we’re glad you feel more confident in your oral care routine. Thank you for choosing PRIMALS and sharing your experience!

Response from PRIMALSOct 23, 2026

We’re so pleased our Customer Service team could resolve the mix-up and make things right for you! It means a lot to know that our products have become staples in your bathroom and continue to meet your expectations. Thank you for your continued trust and support of PRIMALS!

Response from PRIMALSOct 23, 2026

We understand how frustrating it must be to pay additional fees and still be waiting for your package, especially after trying to contact us. As outlined in our Shipping Policy, international orders outside the US may be subject to import duties, taxes, or other fees imposed by local governments. These charges are the customer's responsibility, and shipments refused or returned due to unpaid customs fees are not eligible for a refund. Please send us an email so our Customer Service team can look into your missing package and address your concerns properly. Our team is available 24/7 and would appreciate the opportunity to assist you.

Response from PRIMALSOct 20, 2026

We’re so glad Lauryn could answer your questions promptly and make your experience a positive one! It’s wonderful to hear that our products meet your family’s expectations. Thank you for choosing PRIMALS and for sharing your feedback!

Response from PRIMALSOct 20, 2026

Your enthusiasm means the world to us! We’re thrilled that you’re loving both the PRIMALS electric toothbrush and body lotion, and that our focus on thoughtfully selected materials gives you added confidence in your choices. Hearing that these products have become your favorites is the best compliment. Thank you for your incredible support and recommendation!

Response from PRIMALSOct 20, 2026

We appreciate your feedback and are glad to hear you’re enjoying the toothbrush and brush heads. We understand how frustrating it must have been to discover unexpected subscriptions and have difficulty reaching our team. After reviewing your concerns, we’d like to clarify that we did not receive your previous message. Please reach out to us again by phone or email so our Customer Service team can look into the subscription charges, your order, and the issue with the detached green ring. We value the opportunity to address your concerns and provide further assistance.

Response from PRIMALSOct 20, 2026

We’re delighted that you’re happy with the quality of our toothbrushes and your experience with our Customer Service team! Your recommendation means a lot to us. Thank you for choosing PRIMALS and for your support!