Ben C.
Love it so far
Love it so far, it gives me great piece of mind knowing i have made a healthy swap of everyday products.
Response from PRIMALSAug 22, 2026
Small swaps, big difference. Appreciate you!!

Your one-stop shop to live toxin-free! Everything you need to make your daily routine toxin non-toxic including plastic-free toothbrushes, fluoride-free toothpaste, filtered showerheads & more!We also offer a customer satisfaction guarantee, phone calling support 7 days a week 9 AM - 5 PM EST and 24/7 email customer support! If you ever have an issue with your order, not to worry - simply reach out to us and we will make it right, fast!
PRIMALS (primals.shop) has 266 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Ben C.
Love it so far, it gives me great piece of mind knowing i have made a healthy swap of everyday products.
Response from PRIMALSAug 22, 2026
Small swaps, big difference. Appreciate you!!
Elle
Great communication with prompt responses.
Response from PRIMALSAug 22, 2026
Thanks Elle, glad we could keep you in the loop :)
Priscilla I.
Horse haired toothbrushes are very soft and I would recommend them for kids and boar bristles are tougher and would be better for adults. The brushes remain clean and because they are wood they dry up quickly and don’t trap moisture and bacteria. Love the smell of the body wash and shampoo, very gentle.
Response from PRIMALSAug 19, 2026
That's a great breakdown, thank you! Glad the body wash is a hit too!!!
Simon R.
Charged me twice for the same item. The email is fake and you can't call them.
Response from PRIMALSAug 19, 2026
Hey there, Thank you for taking the time to share this. We've located the recent charge and cancelled it, so no further payments will be going out to you. Both subscription and one-time purchase options are available on our product pages, and whichever option is chosen is shown on the invoice and in the order confirmation email. The subscription is the discounted option, which is why some first orders carry a renewal attached to them. Our customer service inbox is monitored 24/7 and we respond to every message that comes through, though replies can occasionally land in spam. We've emailed you the full confirmation details and we're always reachable at [email protected].
Jatashsa O.
I had an issue with my initial delivery and it was handled very well. Thank you.
Response from PRIMALSAug 19, 2026
Sorry about the hiccup, but happy it was put right. Appreciate you!
Michelle
Great products, great customer service!
Response from PRIMALSAug 19, 2026
Kind of you to say, thanks :)
Jason
Great products! Great company! Love the emails and inspirational emails and tips from Lauryn.
Response from PRIMALSAug 13, 2026
Lauryn will be thrilled someone's actually reading them! Thanks so much :)
Jess
Excellent customer service! Truly above and beyond. Thank you!!
Response from PRIMALSAug 13, 2026
Thank you! The team will be glad to hear it!