Manna
ZERO customer service
They put the wrong amount on the customs bill so that bill was HUGE!! And even having to pay vat / customs is terrible. And customer service never answers so cannot cancel your subscription! Primals has now answered this message but I don’t agree. Vat and customs is set by the individual country, but primals put the full amount on the customs declaration, and not what I actually paid, which was a discounted bundle. They made a huge mistake!! Ave they NEVER answer their customer service on email, which they state that they do. So they are lying!
Response from PRIMALSAug 11, 2026
Hey there, Thank you for taking the time to share this, and we're sorry for the trouble. Customs and VAT charges are set and collected by the destination country, not by us, and we declare orders at the value paid at checkout. On cancellations, these can be done anytime through the customer portal, or by reaching out to us directly and we take care of it right away. Our customer service inbox is the fastest way to reach us and we respond to every message that comes through. Please email us at [email protected] and we'll get your subscription sorted and confirm it's fully cancelled.