AJ
My order never came
My order never came! But they are still trying to take money from my account!! By luck i canceled my bankaccount but i still get mails monthly that they are waiting for a payment because i have a subscription! I canceled that subscription the first month but they keep sending me mails for the next payment. This company is a scam!! Watch out!!
Response from PRIMALSJul 29, 2026
Hey AJ, Thank you for taking the time to share this. We're sorry to hear your order hasn't arrived yet, and we want to make sure this gets sorted out for you properly. Subscriptions are always selected by our customers and cancellations are straightforward. Customers can cancel anytime through the customer portal or simply by reaching out to us directly and we take care of it right away. Some items are pre-order or may still be in transit, so we'd like to check the status of this order directly. For further clarification on what happened, please reach out to us at [email protected] so we can get this resolved for you. We respond to each and every email 24/7 and we want to make this right.




