Paul V.
Why are charging 15.00 to ship an item in a box.
Well the verdict is still out on this company. I bought a salt cell, shipping was $29.00 and two o-ring, shipping was $15.00. They put them both in the same box and continued to charge me $15.00 tp ship the o-rings in the same box as the salt cell. I sent them an email at their 'contact us' about the situation. We shall see what they do.
Response from Pool Supply UnlimitedJul 13, 2023
Hi Paul, We are sorry for the inconvenience this has caused. Our system did not catch that you were charged both a flat rate and standard rate. We have sent this to our refunds department and you should recieve an email and credit shortly. Thank you!