Pool Supply UnlimitedReviews of poolsupplyunlimited.com

Update: July 8, 2023 I just received a new replacement salt cell from Pool Supply Unlimited. Thank you, I appreciate that and I do try to give credit where credit is due. However, the company they sent the information to would not reply to my email so the only way I knew it was going to be replaced was by shipping emails. That in and of itself is fine. Here's where things get strange. The (brand new) replacement cell is cracked on both sides near the neck where the threads are. Much in the same way as the previous 2 year old one. It was shipped in a box with bubble wrap inside of another box and the boxes were not damaged. I know that PSU would like to blame the shipper but, it honestly cannot be a shipping issue since the two boxes had zero damage. Either way, it is a Quality Control issue and I believe the manufacturer is where the problem lies. But, I will try to get a 3rd one and start there. I will again update my progress. Until that time, I cannot recommend using Pool Supply Unlimited nor the Compupool salt cell. //////// $283.14! I bought a salt generator cell as a replacement back-up. I purchased it in May of 2021 and it arrived in June. It stayed on my shelf until this year in late June 2023. When I installed it it immediately leaked from both side of the cartridge neck below the threads (see pictures). I emailed the company with my concern and they emailed back stating that I was just out of luck and that I should not expect their products to last for 2 years. Even Amazon offers affordable 4 & 5 yr. warranties on their durable items. Anyway, I sent them these same pictures and you can clearly see that the cracks are not from misuse nor wear. It is obviously manufactured with poor materials. The least Pool Supply Unlimited could try to do is contact the manufacturer for a replacement. I guess they are comfortable selling short life disposable items at high prices. Now I'm out the $283.14 for the salt cell.

easy to reorder

Ordered on 4-26-23. Was not told that it was a direct ship. I called the manufacturer, SR Smith and found out it was a (4) week lead time. Finally after (5) weeks, it ships and is wrong. Yes, not Pool Supply Unlimited fault, but customer service after this has been horrible. You cannot get anyone on the phone. They only email and say they have submitted a claim, but no further info is rec'd. They sure were quick to charge my credit card, but can't seem to get help from them to make the order correct. ** DO NOT ORDER FROM THEM. **

The shipped me a defective part, and when I contacted them to find out how to return it, they told me they couldn't credit my account or accept a return since it was "used"!!!!! To be clear, I did not use it. I plugged it in to the power source, and it did not energize. It is defective, and I think they know it.

Purchased a slide from them. Was sent an email to verify it wasn't fraud. Called them up and got it all straightened out. Didn't hear about our order for a couple of weeks, so I called them back. My purchase was still under review and had no record of me calling and resolving the issue. Cancelled my order and will order from someone else. Q

The items I needed were in stock and were shipped out the same day. The delivery was received in the time schedule to arrive and the product was in new condition.

Easy ordering and prompt delivery at a competitive price!

Pools Supply Unlimited advertised a pool pump EC-015583 as a direct replacement my pump 011580. After receiving the pump and testing it out, I found it would not put enough pressure to the system. I contacted customer service for a RMA return number and was denied and referred to THE MFG Pentair for warranty. After talking with Pentair they told me I was sold the wrong pump. Pentair put me back to Pools Supply. I gave them the case number and haven't heard a word back from Pools Supply. After reading many, many similar experiences I know I am out $909.00. I should have done more research into Pools Supply before I made the purchase. They bury there policy about testing the equipment that they sell you. If you test it or in their words "use it" it can not be returned. Even though the product was falsely advertised as a "DIRECT REPLACEMENT! DO NOT BUY ANYTHING FROM THIS COMPANY! I don't know what world you live on but in my world a direct replacement means "A DIRECT REPLACEMENT" DON'T SAY IT IF IT ISN'T TRUE!