Pool Supply UnlimitedReviews of poolsupplyunlimited.com

Response from Pool Supply UnlimitedMar 19, 2025

We’re so sorry for the confusion! For items that we have in stock, they are marked as “in stock ready to ship.” However, we also carry some items that are purchased directly from the manufacturer, which can take extra time to process and ship. As soon as your order was placed, we sent an email notifying you that this item would take additional time to arrive. We apologize that it took so long, but we truly hope the item works great for you! Thank you for your patience and understanding.

Response from Pool Supply UnlimitedFeb 24, 2025

We are very sorry to hear about your experience and we truly apologize for the condition your order arrived in. This is not the standard we stand by at Pool Supply Unlimited, and we completely understand your frustration. Unfortunately, the shipment was handled by one of our distributors, and it clearly fell short of expectations. We are using this as a learning experience to ensure that future shipments meet the high quality standards our customers deserve. Thank you for bringing this to our attention, and we will make sure to address this with our partners to prevent it from happening again.

Response from Pool Supply UnlimitedAug 23, 2024

Thank you for bringing this to our attention. We sincerely apologize for the frustrating experience you had with your order and our communication. This is not the level of service we strive to provide, and we understand how disappointing it must have been to deal with repeated delays and a lack of clear information. We're glad Ricardo was able to finally assist you, but we regret that it took so long to resolve the issue. Your feedback is valuable, and we'll be using it to improve our processes to ensure this doesn’t happen again. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.

Response from Pool Supply UnlimitedNov 6, 2023

We are very sorry for the inconvenience, your order had to be special ordered and unfortunately, they manufacturer took some time.

Response from Pool Supply UnlimitedAug 4, 2023

Hi Emad, We are very sorry for the inconvenience this has caused. This should not have happened, we are sending you the missing piece from our warehouse. In the future, please contact customer service and they will be able to file a claim and help you quickly get your pool back to running correctly.