Pool Supply UnlimitedReviews of poolsupplyunlimited.com

Response from Pool Supply UnlimitedSep 15, 2026

We’re very sorry for the delay with your order. Items currently in stock are specifically labeled “In Stock” on our website. This item had to be specially ordered from the manufacturer, and an email explaining its special-order status and expected lead time should have been sent shortly after your order was placed. We apologize for any confusion and understand how frustrating the extended wait must have been.

Response from Pool Supply UnlimitedJun 22, 2026

Thank you for your review. We’re sorry for any confusion regarding your order. The Maytronics Dolphin Wonder Brush (Part #6101610) is sold individually, and our website listing reflects a quantity of one brush rather than a pair. If you have any questions about your specific cleaner model or need help determining how many brushes are required for your unit, our customer service team would be happy to assist. Thank you for your business, and we appreciate the opportunity to help.

Response from Pool Supply UnlimitedMay 19, 2026

We are sorry to hear you were disappointed. We understand how frustrating it can feel when a small replacement part carries a higher cost than expected. Pricing can sometimes reflect manufacturer pricing, availability, and shipping costs in addition to the size of the item itself. We do appreciate your feedback and your business.

Response from Pool Supply UnlimitedOct 28, 2025

Thank you for taking the time to share your feedback. That experience was understandably frustrating, especially when you paid for rush shipping and expected a quicker timeline. We are very sorry the item had to be special ordered from the manufacturer and that this was not clearly communicated up front. We tried to let you know as soon as the order was placed, but we understand how disappointing that delay must have been. We are also sorry to hear that the customer service interaction did not feel respectful or helpful. That is not the standard we strive for. We are looking into this further to make sure our team communicates with clarity and care going forward. We truly appreciate you giving us the opportunity to improve and would love the chance to provide a smoother experience next time.

Response from Pool Supply UnlimitedOct 21, 2025

Thank you for sharing your experience. We're very sorry to hear about the condition of your order upon arrival and the confusion regarding the additional pump in the Glacier pool cooler. While shipping damage is unfortunately out of our control, we completely understand your frustration and appreciate your feedback about the product details. We’ll review this information with the manufacturer to help ensure our product listings and recommendations are as accurate and helpful as possible. Our customer service team would also be happy to assist you directly to make this right.

Response from Pool Supply UnlimitedMay 14, 2025

We're truly sorry for the frustration and inconvenience you experienced with your recent order. We understand how disappointing it is to be told an item is available, only to be refunded again. Unfortunately, the No-More Muriatic Acid product has been discontinued by the manufacturer, and we're no longer able to fulfill orders for it. We apologize for the miscommunication and confusion this caused. Your feedback has been shared with our team so we can work on improving our inventory accuracy and communication moving forward. We truly value your business and hope we can earn back your trust in the future. If there's anything we can do to help make this right, please don’t hesitate to reach out to our customer service team.

Response from Pool Supply UnlimitedSep 12, 2024

Thank you for your review! We're sorry to hear that the pump isn't performing as expected due to sizing. While we’re unable to accept returns on used items, we’d be happy to assist in finding a solution that optimizes your current setup. If you have any questions about proper pump sizing or need guidance on how to improve its performance, please don’t hesitate to reach out to our team. We're here to help!

Response from Pool Supply UnlimitedAug 29, 2024

Thank you for your feedback and for being a loyal customer. We’re sorry to hear that your recent experience didn’t meet your expectations. Shipping times and costs can sometimes vary due to several factors, but we understand your concern and will continue to work on improving this aspect of our service. Regarding the use of reward points, we’ve made some updates to our program to ensure it remains sustainable and beneficial for all our customers. While the structure has changed, we hope it still adds value to your shopping experience. We appreciate your continued support and look forward to serving you better in the future.