Pool Supply UnlimitedPool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbequing a fat, juicy steak. There are real pool professionals working here. Our guys have...
Pool Supply Unlimited (poolsupplyunlimited.com) has 398 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Garden & Landscaping · Sun Valley, California
Excellent
Garden & Landscaping · Lake Forest, California
Excellent
Garden & Landscaping · La Mirada, California
Excellent
Garden & Landscaping · Mill Valley, California
Great
Showing 93 reviews with 1 star · Clear filters
G R.
Item did not work as advertised. I tried several times and was extremely disappointed. Contacted PoolSupplyUnlimited and apparently a product not performing as advertised doesn’t qualify for a return or refund. This was an expensive product, don’t waste your money or time with it or this company.
Daniela W.
Bought a Volt FX-8Li and extended the warranty to 3 years. After 2,5 years the pool vacuum cleaner didn't turn on any more. New price was 279 USD, Warranty 54.99. After filing a claim, the claim was denied. Reason: Use over the years. That is not acceptable. Why did I pay for warranty if it gets denied ?! Never again I will buy something there!
Ken
Ordered part online (R172321 #320 Body Only (New)) and the online pictures and descriptions matched the item I was replacing. The item I received did not match and did not have the threaded holes in the upper and lower portion for the water supply connection. After calling and providing pictures the company sent an RMA but I would be charged for original shipping, return shipping and a restocking fee.
Zak
BUYER BEWARE — Extremely Misleading “Free Shipping” Very disappointing experience with PoolSupplyUnlimited.com. I placed an order for a pool heater costing over $2,000, which was advertised with FREE SHIPPING. After placing the order, they called me and said they would require an additional $500 just to ship it to my area — in New York! If you advertise an item with free shipping and allow a customer to complete the purchase at that price, you shouldn’t come back afterward demanding another $500 to actually deliver the product. This felt like a classic bait-and-switch: advertise an attractive delivered price, get the customer to place the order, and then hit them with a massive additional shipping charge afterward. A $500 surprise shipping charge on a $2,000+ purchase is absolutely ridiculous. If certain areas are excluded from free shipping, that should be made VERY CLEAR before the customer places the order—not after. BUYER BEWARE. Verify the actual delivered price with them before ordering, because apparently “FREE SHIPPING” may not actually mean free shipping.
Response from Pool Supply UnlimitedSep 3, 2026
We’re sorry for the frustration and understand why an additional charge of this size was upsetting. Although standard freight shipping was included with the heater, deliveries to Staten Island can cost significantly more due to limited carrier access and additional destination fees. The $500 quoted was not the full shipping cost. We waived the amount normally covered by our free-shipping offer and only requested a portion of the unusually high additional cost charged to deliver to this location. Our shipping policy notes that additional charges may be required for areas where carrier costs exceed standard delivery rates. We apologize that this possibility was not clearer during checkout. We understand how receiving the notice afterward affected your experience and appreciate the opportunity to explain.
Ali A.
I did pick up my order but it was delayed by FedEx they give me a really hard time to pick up my order later and deliver it to my house properly and I had to go to the depot and when I went to the depot they were asking me a lot of information about my pickup and they delayed my pickup at one point they told me we didn't received the package then they received the package then they gave it to me but I spent over an hour negotiating with them in order to be able to pick up the item very unacceptable
Response from Pool Supply UnlimitedSep 1, 2026
We’re sorry for the delay and the frustrating experience you had while trying to retrieve your package from FedEx. We understand how unacceptable it was to spend over an hour at the depot providing information and receiving conflicting updates about whether your package had arrived. Although the difficulties occurred during the carrier’s delivery and pickup process, we regret the inconvenience this caused. We’re glad you ultimately received your order, and we appreciate you bringing this experience to our attention.
H Berg C.
THIS COMPANY DOES NOT VALUE IT'S CUSTOMERS OR THEIR TIME. SHOP SOMEWHERE ELSE. YOU"VE BEEN WARNED... So I ordered some sealant from this company and they shipped out a pool equipment cap instead. The box that arrived with the pool cap in it (not my sealant) clearly had the details of my purchased sealant on the tag outside. I guess the shipping dept. made a goof. I get it , we all make mistakes and deserve a chance to correct them, but when I notified the company through several emails and 3 phone calls, all I got was a run around that they would fix it in 24-48 hours. All that happened in that time was me and my client getting stalled out. After the 48 hours was up and I made a few more calls, and they finally sent me a return label to ship back the pool cap lol, but no answer on getting my refund or even better, just sending me the sealant I ordered!?! Anyway, I reported the fraud to my credit card company since they can afford to spin their wheels with this dog and pony show. What a COMPLETE WASTE OF A WEEK OF MY TIME WITH THIS COMPANY. SHOP ELSEWHERE or chance piss poor customer service if something goes wrong (like they ship you the wrong item lol)
Response from Pool Supply UnlimitedSep 1, 2026
We sincerely apologize for both the shipping error and the time you spent trying to get this resolved. You should have received the sealant you ordered, and once you reported receiving the wrong product, we should have provided a clear and timely resolution. We completely understand your frustration, especially since this delayed both you and your client. Unfortunately, we cannot locate your order with the limited information provided in this review. Please contact our customer service team at [email protected] with your order number so we can investigate and ensure this is handled correctly.
Don S.
I ordered product, never delivered
Response from Pool Supply UnlimitedJul 6, 2026
Thank you for bringing this to our attention. We are very sorry to hear about your experience. Unfortunately, we were unable to locate any information for your order, and when we reached out for additional details, we did not receive a response. We would truly like the opportunity to help resolve this for you. Please contact our Customer Service team at [email protected] with your order information, and we'll be happy to investigate what happened and work toward a resolution. We look forward to hearing from you.
Kris A.
Ordered parts from them March 26th never received the order. Tried to email them and the email on website says it doesn’t exist. Tried to call the number provided and no answer. Seems this company is a scam. They take your money and that’s about it. Avoid this company you won’t receive your order and there’s no way to contact them.
Response from Pool Supply UnlimitedMay 19, 2026
We are very sorry to hear about this experience. We have tried to locate your order but unfortunately we have been unable to find it with the information provided in the review. We would truly love the opportunity to help resolve this for you. Please reach out to our customer care team at [email protected] with your order information so we can look into this further for you. We are happy to help in any way we can.