PlungeReviews of plunge.com

As an avid senior cyclist who began plunging 4 years ago, I luv my Plunge so much that I am upgrading to the Plunge All In Gen II. This is my 3rd Plunge. Now my son will have his Plunge as does my daughter for their generational mental & physical health benefits. We all agree the lift of completing the challenging first minute each day is such a positive feat and kicks start daily focus improvements. Physically, post work out recovery and the anti inflammatory impact on sore joints is so welcome with each plunge. My body’s biometrics are also improving. Proud to say my Whoop shows I have plunged 518 times and I look forward to 1000+

If I could leave 0 stars I would. I actually have not had an easy process with them once. After this third go around of needing warranty and service help I had to leave a review. Support ticket and pictures submitted. Part approved, but had to pay to have it come in a timely manner. Part confirmed before ordered because there was no picture of the item they were shipping. Paid. Delivered. Wrong Part. Emailed Customer Service 30min call setup (no one called) Called Customer service, Automated message to do what I already did. Call Sales. No Answer.

I bought my pro chiller from Plunge in December 2024 which includes an extended 3 year warranty. My chiller recently quit working, I notified the Company and nobody will response to provide support to fix the problem. Avoid this company. Their customer support is as bad as it gets.

DO NOT PURCHASE FROM THIS COMPANY. I spent an absurd amount of money thinking I’d be getting a top of the line product. I was sent faulty parts and have had 2 chillers break with customer service unable to tell me how to repair it. They have denied any refund and are now asking me to pay $135 for a remote session to figure out what is wrong with the chiller. Buy somewhere else, waste of money. Customer service is abysmal

The Plunge cold tub, when working, is a very convenient way to experience the cold therapy WHEN is the key word The unfortunate part about Plunge is the long term reliability of their components and warranty support After less than 2 years I noticed the flow of the pump declining Using Plunges online troubleshooting I reached the conclusion the pump was bad I followed the claim instructions on the Plunge site including submitting all pics/videos. Also the Plunge site states that you should open a claim with XCOVER I submitted a claim with XCOVER Per XCOVERS instructions they have to approve any repair over $2500. Since Plunge does not have a customer service phone number posted I was left trying to get more info by submitting additional claims on their site Finally, after 2 weeks of silence from Plunges I get a call from Plunge that their email system has not been working A short time after I finally get an official assessment from Plunge which stated the pump AND chiller should be replaced at an estimated cost of ~$2600, above the XCOVER threshold Plunge abdicates their obligation for their extended warranty to XCOVER Plunge tells me that I can pay for the costs upfront while I wait for XCOVER to make their assessment and approval If XCOVER “deems” the claim not to be covered I am out $2600 To date XCOVER has not made an assessment and it’s been more than 4 weeks As like Plunge, XCOVER does not post a phone number and their customer portal is limited in its ability for customers to seek status of their claim or correspond with XCOVER Bottom line Plunge and their 3rd Party Warranty Provider XCOVER are not customer service orientated and their warranties are, at this point from my perspective, worthless and misleading to consumers

Tried the Plunge All-In-One, but my circumstances changed so I had to return the item. Customer Service was understanding and guided me thru the return process. The All-In-One was sleek and had some very attractive features. I can see the benefits of cold therapy, and hope to be plunging again in the future when I have a location for The Plunge.

The gentleman I worked with was great - delivery was solid and set up was simple.

Quick and easy!