PlungeReviews of plunge.com

The purpose of the review is to give an honest assessment of the process so hopefully improvements can be made and customers retained. I had a very frustrating experience, going back and forth between service and sales over several days. I love my plunge. But the service end is VERY frustrating. You cannot just call and talk to someone. Multiple times I found myself saying I should get something else because the service is so difficult, especially if you are a busy person during the day. I wish I could just call a tech and have them come out. But to even text a service person I had to pay $179 to just trouble shoot, and all I wanted was to find a local tech to come out to work on it. They finally said they could send a tech but it would cost over $700 for the tech to come out. For me it was the 3rd time my pump went out. I eventually decided that i would just replace everything with the gen 2 chiller, which included the tech to install it and a new warranty. Because this is the third time it has broken down having the warranty made sense, i paid for the 2 year extended one. I hope I dont regret keeping it. When it is working I love it, but when it breaks down it is a huge hassle. Even with the sales, you can’t just call and talk to someone. You have to schedule a time for them to call you. Not at all easy

I bought a Plunge Evolve XL in May 2024 and it worked well for just over two years. In September 2026, right after the warranty expired, it stopped cooling after a routine water change. The pump, jets and filter still run fine, but the chiller no longer cools the water. Before contacting support, I did a lot of troubleshooting myself: new filter, air purge, two full drain-and-refills, a reset, a dedicated outlet, firmware check, and photos and video of everything. Because the unit was out of warranty, Plunge charged a $135 diagnostic fee to review what I’d already gathered. The review was done entirely by email and I never spoke with anyone. Engineering’s conclusion was a refrigerant leak, and their only fix was to replace the whole chiller for about $5,000. There’s no repair option. To their credit, support was polite and escalated my case, and management offered 30% off plus waived labor if I installed it myself. That still came to $3,314, which I couldn’t justify for a part that lasted about two years. I asked whether the $135 fee could be refunded since I didn’t go ahead with the replacement, and they said no. The support team was responsive and courteous. My issue is with the product’s longevity and the repair policy. At this price, I expected the most important component to last much longer than two years, or at least to be repairable. If you’re considering a Plunge, look into long-term reliability and what out-of-warranty repairs cost before you buy. I’m now using it as an ice bath.

I purchased cold Plunge approximately six years ago. Until this year, I’ve had one electrical issue which was resolved quickly. However, in September my cold Plunge ceased pumping and was leaking water. After a lot of back and forth with remote service ( no phone calls, all email ) they determined MIGHT have a bad pump. They have no comment on water leaks despite taking apart chiller to provide photos of water and rust. Today I received a new pump to install. They treat customers as apprentice plumbers on repairs. I need to buy new tools, drain and flip tub etc with no certainty recommended pump replacement will fix my problems. For a premium product I expect better and more personalized customer service. I might as well be working with dude in his mom’s basement ( maybe I am ) Plunge products out of warranty are a time TAX on the buyer. I would not recommend Plunge.

I bought a Plunge All-In for approximately $8,000 in November 2024 and initially loved it. In July 2025, the filter housing failed and was replaced under warranty. In August 2026, the exact same part failed again—but this time Plunge refused to cover it. Plunge proposed a $135 remote diagnostic fee, a $150 replacement part, and technician service at $185 per hour with a four-hour minimum. That meant potentially paying more than $1,000 to repair the repeated failure of the same component in a product less than two years old. Instead, I bought the part for $150 and hired my own appliance technician. Although he had never worked on a Plunge, he completed the replacement and testing in about one hour for $225. I rarely write complaints or public reviews, but this experience warrants one. I still like the tub, but I cannot recommend a company that will not stand behind an $8,000 premium product when the same part fails twice. I had been planning to purchase a second Plunge for another home; I am now buying from a different company.

I have had the Plunge Gen 1 hot and cold for just about 2 years. In that time, I’ve had to replace the Ink Bird thermostat, circulation pump and now the chiller. They charge you $135 just to put a help ticket in, the parts are way overpriced and you basically have to take the entire thing apart to make any fixes. This thing is not worth the price and the customer service has gotten worse each time I’ve contacted them.

The plunge is a good product, but unfortunately it's a horrible process if you have to make any repairs or if any failures with the plunge. They don't keep record of previous issues and want you to produce multiple videos and photos before they'll send out a technician. Last time I tried to get the Plunge repaired it took multiple trips, multiple videos and a good 1-2 months before it was fixed. Just hope you have no issues because dealing with repairs is a nightmare.

Motor started going out shortly after the 1 year warranty expired. Three months after it expired it died completely. This unit cost way too much money to barely last a year! Customer Service was extremely frustrating, inconsistent of back-and-forth emails. It would be great if they stood behind their product so much that they offered at least a three-year Warranty, offered refunds or replacements like other companies that I have dealt with, or at the very least, for what we paid for this, send someone out free of charge to either fix it or replace the motor. This was fantastic when it worked, great for recovery and even better for my husband who is having knee pain and swelling. It costs too much to be a disposable annual cold plunge. I should’ve gone with a different company. We’re very disappointed.

The Plunge customer service is very prompt and they try to be helpful, but the Plunge needs service maintenance (not just cleaning and refilling) at least once per year. In my town of about 200,000 people, I couldn't find any professional service companies. This left me and my family to troubleshoot it ourselves which takes a significant amount of time and effort. Plunge support also sends you the kits/repair parts as if these are easy fixes, I did not find that to be the case. Most of the maintenance requires someone who is beyond just handy, and has a significant amount of time to put toward this if there is no one local to provide service. Handyman services won't do it. I have purchased a lot of expensive wellness equipment, like a Peloton and a sauna and neither one of those things has ever needed professional service. (Peloton going on ten years)