PlungeReviews of plunge.com

The plunge is a good product, but unfortunately it's a horrible process if you have to make any repairs or if any failures with the plunge. They don't keep record of previous issues and want you to produce multiple videos and photos before they'll send out a technician. Last time I tried to get the Plunge repaired it took multiple trips, multiple videos and a good 1-2 months before it was fixed. Just hope you have no issues because dealing with repairs is a nightmare.

I Would Not Recommend Purchasing a Plunge Unit The unit itself seems to be a quality product—until it requires service. Unfortunately, my experience with the company’s customer service and warranty support has been extremely frustrating. Email responses are slow, and there is no phone number available to speak directly with a service technician. I have been trying for over a month to obtain a simple $20 replacement part. During that time, I have provided photo after photo for their “engineering team” to review. After all of that, I was ultimately told that the entire chiller needs to be replaced and that I should go through the warranty company. The most disappointing part is that the company appears to have a decent product, but the lack of accessible customer service and difficulty obtaining basic replacement parts would have made me reconsider my purchase had I known about it beforehand. Considering the significant cost of the product, I expected a much higher level of customer support after the sale. Unfortunately, my experience has been the opposite. In hindsight, I wish I had paid more attention to the other reviews mentioning the company’s lack of customer service before making my purchase. The product may be good, but the after-sale support has been a major disappointment.

Amazing, life changing product. But more importantly the company behind it and the people behind it have been amazing. I had one warranty issue and that is where you find out who you are dealing with. Great products! Great company! Great people!

Plunge is the worst company I’ve ever bought a product from. I have had issues with my cold plunge since purchasing it. Dealing with their customer service is a never ending loop. Everything is done online and you need to schedule calls weeks in advance to speak to anyone. As for the product, I’ve had a leak issue, that took weeks to fix because they won’t send anyone out. Most recently my plunge won’t circulate water and I’m working through a third party under an extended warranty. That third party is again, a never ending loop with no answers. I’ve used the plunge maybe 10-15 times in a year and a half because I always have issues. They aren’t willing to work with me. At this point all I want is for them to carry it up from the basement and pay for the tags to get the chiller and tub picked up by my trash company.

I had an issue, and Kristen (ROCKSTAR!) from customer support fixed me right up. This machine is not cheap, but it's a beautiful setup, and I love it. Take your maintenance seriously, and with any issues, put in a ticket ASAP.

It has been impossible to get our cold plunge fixed. It will not get colder than 60 degrees. We have had to have the chiller replaced (supposedly arrived defective) and still not getting cold. We are constantly getting the run around from customer service and passed around to other departments and always with, we have to get back to you. They are trying to run out the clock on our warranty.

I bought the Plunge All-In and it has been nothing but problems from the start. The unit has leaked repeatedly — not once or twice, but numerous times — and those leaks have damaged my flooring on multiple occasions. Today my Plunge sits empty and no longer functions at all. When I tried to use the warranty I paid for, my claim was denied. In my experience, the third-party warranty company Plunge uses will look for any small loophole to avoid paying for repairs. I submitted documentation supporting my claim and got nowhere — the phone line is an endless loop with no way to reach an actual person. In my opinion, the extended warranty is a complete waste of money. Customer service has been horrible throughout. And this isn't just my experience: three of my neighbors also bought the Plunge All-In, every one of them has had the same problems, and all of our units are now empty and non-functional. Four out of four in one neighborhood. Do your research before buying. I wish I had. I cannot recommend this product or this company to anyone.

Motor started going out shortly after the 1 year warranty expired. Three months after it expired it died completely. This unit cost way too much money to barely last a year! Customer Service was extremely frustrating, inconsistent of back-and-forth emails. It would be great if they stood behind their product so much that they offered at least a three-year Warranty, offered refunds or replacements like other companies that I have dealt with, or at the very least, for what we paid for this, send someone out free of charge to either fix it or replace the motor. This was fantastic when it worked, great for recovery and even better for my husband who is having knee pain and swelling. It costs too much to be a disposable annual cold plunge. I should’ve gone with a different company. We’re very disappointed.