PlungeReviews of plunge.com

This order was an warranty issue and it has taken forever to process, and is absolutely terrible. Xcover, the warranty company that I bought the warranty from through you guys is awful as well. Please try to do better, this is terrible. I will never recommend Plunge because of that only. The unit itself is great.

I recently had an issue that required help from Plunge’s customer-service team. After speaking with Ric, a senior customer-service representative, I could not have been more impressed with how he handled the situation. Ric listened carefully, understood my concerns and took personal ownership of the matter. After our conversation, he went directly to the company’s leadership and advocated on my behalf. He followed up promptly and provided a resolution that went well beyond what I expected. What stood out most was that Ric did not simply provide a scripted response or pass the issue along. He genuinely cared about making things right and demonstrated the kind of customer service that builds long-term confidence in a company. Every company eventually encounters problems. What defines a company is how it responds when those problems occur. Ric and Plunge stepped up, stood behind their customer and made the situation right in spades. I would highly recommend Plunge to anyone considering purchasing a cold plunge. This experience showed me that the company truly cares about its customers and their needs. Ric provided genuine five-star service, which is increasingly rare these days. I am extremely grateful for his professionalism, persistence and willingness to go above and beyond.

Website had everything I need to make my choice.

There is not enough room here to explain how terrible a time I have had with this company and their product. They had to replace the chiller 5 times and each time it was an excruciatingly difficult experience with them. They wanted us to pay $5000 for the next chiller even though they had sent 5 defective ones that never lasted more than 3 months. Then we found the Ambhor company online that makes the Plunge tub in China and the cost to consumers was $2300 shipping out of Texas. After I told them this and writing a letter, they said they would replace the defective chiller ONLY if I FIRST gave them a good review here. Yes they tried to bribe me for a replacement chiller. We had enough and bought a Morozko tub that is made here in the US. It’s more expensive, but they have a much, much better reputation!

Purchased a plung in 2023. It's been broken 3 times, twice the same issue - defective connections that cause the tub to leak and drain itself. Two times, the tub was out of commission for more than 2 months. Their warranty is a worthless scam. You call support and they tell you to schedule a call - which is a month out. Then you give them all the videos and pictures, and they pawn you off to their third party warrant provider Clyde, now Xcare, who asks to you repeat everything. Plunge offers no support, sells an extended warranty that doesn't work, and makes a substandard junk product. If you're lucky enough to get replacement parts, those are probably defective too. Customer service doesn't care. It's a churn and burn business. Once they got your money they know you'll never be back. Buying from them is a huge mistake. Plenty of other products on the market that actually work, with real warranties and businesses that stand behind their brand and products.

Terrible company. Their product breaks and they charge you $135 to tell you why it is broken. When your business model is to charge your customer when your product breaks, it's a sure sign that a company is going out of business. I'd avoid this company at all costs.

I have had the Plunge Gen 1 hot and cold for just about 2 years. In that time, I’ve had to replace the Ink Bird thermostat, circulation pump and now the chiller. They charge you $135 just to put a help ticket in, the parts are way overpriced and you basically have to take the entire thing apart to make any fixes. This thing is not worth the price and the customer service has gotten worse each time I’ve contacted them.

**Extremely disappointing reliability and service experience** We purchased our Plunge unit in July 2024 for approximately $13,700 and expected a premium product and service experience. Unfortunately, we have experienced repeated problems almost from the beginning. Shortly after installation, we had issues with firmware and software updates. Since then, the unit has experienced multiple cooling failures and chiller replacements, along with issues involving the control board, fuse, filter housing, water leaks, and a leaking LED light. Several repairs resulted in significant downtime, with some taking weeks to complete. At one point, the unit was not cooling again shortly after a chiller replacement. Most recently, a chiller replaced on July 23, 2026, has already failed, and the tub is leaking again despite a leaking LED light being replaced on August 4, 2026. We are now awaiting yet another chiller replacement, a UIL board replacement, and repairs to the leaking piping. The service experience has been equally frustrating. Some of the repairs arranged through Plunge were performed by a third-party home theater installation company rather than what we understood to be a specialized Plunge service technician. We also experienced an extremely confusing and lengthy warranty process. The explanations for the warranty denial appeared to change over time, including concerns about low water, "slurping" events, filter maintenance, and commercial-use requirements. We were initially told our extended warranty would remain active and that the replacement components would be covered, only to later be told something different. After additional discussions, we were ultimately directed to file a claim through the extended warranty provider. To be fair, some members of the Customer Success team have been responsive and willing to escalate our concerns. However, after paying this much for a premium product, experiencing repeated failures, extensive downtime, multiple repairs, and ongoing warranty confusion has been extremely disappointing. At this point, we have very little confidence in the long-term reliability of the unit. The concept is great, but based on our experience, the product reliability and service process have not met the expectations that come with the price. We sincerely hope the current round of repairs finally resolves the ongoing problems.