PlungeReviews of plunge.com

Unfortunately, I must report that my experience has been a net-negative and very similar to the other poor reviews on here. Your Plunge will break on you and it will be a challenge to get fixed! I purchased the Plunge Pro XL in the fall of 2022 very excited to be an early adopter and support this new company that I saw on Shark Tank. Unfortunately I have had a plethora of issues that started 2 months from delivery. In just over 1 year, Ive replaced the Inkbird 2x, the warmer 1x, and had to do a full rebuild of the plumbing 1x due to freezing, despite the Plunge being completely empty of water. The pump just broke and possibly the heater again. As it sits today, the device is not fully functional. Customer Service is a nightmare to deal with. Multiple messages coming from the same email address with conflicting protocols and email chains. It is challenging to understand how to get a repair completed and what to do at any given stage. Also, after 1 year, the process is even more complex to get repairs completed despite extended coverage purchased with the product. I was very excited to support this company as an early adopter of their technology but have only been disappointed by the product and company representation. Overall, my report is that it is an expensive and poor quality of product backed up by an unsophisticated and unorganized management group. I would submit a review to Plunge.com however there is no clear way to do so. It would appear that they cherry pick only good reviews for the website.

A horrible amount of spam and daily emails. I can't stand the aggressive marketing and I sure did not permit them to abuse my email that way.

I purchased two plunges for my business and we have had nothing but issues. One Plunge has had to have the chiller replaced 3 times in a six month span. The second Plunge had its pump start leaking when it was 7 months old, got it replaced only to have to the chiller go bust just after. We have been trying to contact them for THREE WEEKS and we just get shuffled around with no follow up. The customer service is deplorable and even what they say they will prioritize your case, then never do. They have no support on the weekends and as a commercial wellness center, this completely shoots us in the foot. There are so many other Cold plunge companies, do your research and had I not been so eager to jump on their bandwagon, I would not buy these again. Hoping to sell these units and go with another company. But I have already wasted too much money on these systems and have gotten barely any return cos they are always breaking!!

Buyer beware! This is quite the investment and the customer support team is just the worst. We've had nothing but issues with them, and the customer service agent had the nerve to laugh at us for being frustrated. I don't know how they are even in business as this is just unacceptable. We waited 3 months to get the tub and now it's been here for over a week and we cannot use it. Faulty chiller, and water all over our basement from it leaking and shooting water everywhere. Sent another chiller that was too big, we've had to fill and empty the tub 3 times already due to these issues. It's literally become a money pit! After all the money we've spent they just aren't able to support the volume of sales they've gotten and should consider slowing down until they figure out how to help all of the people who've purchased and are unable to use the tub! Just an awful experience altogether. I should also mention they don't budge much or offer to make things right when things do go wrong. I would give this company no stars for the way they've handled the situation. Customer service goes a long way folks and you're missing the boat entirely. Find another company who supports the product and isn't so grossly overpriced and unable to to help their customers. They advertise this tub as "easy to use," this is not the case at all!