PlungeReviews of plunge.com

The purchase experience was easy.

After posting my initial review, I was contacted directly by Plunge’s customer support team regarding the issues I’ve experienced with my unit over the last two years. To their credit, they offered to replace the defective part at no cost to me, which I genuinely appreciate. Considering the amount of money I’ve already spent on repairs and replacement parts, it was good to finally feel heard and see some accountability taken. I’m still hopeful that the long-term reliability of the product improves, but I do want to acknowledge the effort their team made to help resolve the issue after my review was posted. Looking forward to getting everything fixed and hopefully back to enjoying the plunge the way it was intended.

Communications on delivery have not been as clear and often as I would hope.

Jonathon was very helpful and persistent.

We own two plunges — one about four years old, the other under three — and BOTH have had issues. Both issues happened out of warranty, so we had to pay, which is completely acceptable since we didn't get the extended warranty. The team shared pictures and videos on how to do the replacements which made it much easier. And the units are functioning again! We love cold plunging!

Go with a trusted company rather than cheap brands. Plunge will rectify issues. Customer service is slow but they come through. Their product is top notch

Plunge is ok. Ruikt naar plastic. Wel makkelijk op te zetten. Zin om gaan te gebruiken

UPDATE: A member of Plunge's executive team reached out by phone to schedule a call. She did apologize profusely and said, "That is not who we are." She connected me to a tech to discuss the issues (again). I felt someone was talking in his ear because, initially, he was going to charge me for the parts, then suddenly there was no charge. Then he told me I had to install the new pump myself, but then again, that changed, and he was going to schedule a technician to come out. The parts did get shipped overnight as promised by the executive. I scheduled the tech (third-party contractor) to come out within a few days. He replaced the pump. So far, it's running well with good water flow, and I am plunging again. While I am very happy with this outcome, Plunge should consider doing a deep dive (pun intended) into the very large gap between what executives/founders believe their customer service is and what it actually is for consumers. We purchased the first Gen Plunge over two years ago for roughly $5000. We had to replace the chiller once already. On Dec 11, 2025, I noticed there was limited waterflow in the Plunge and a potential leak. I submitted a ticket and since then, I have had ZERO resolution. I have sent over 24 emails with pictures, responding to their questions about lights, wiring, etc. I have sent the same pictures at least 3 times. All I receive is "this is so and so with Tier 2 customer service" and how they are going to help but they never do. Then after 72 hours, I get an automated email that says "since we haven't heard from you, we're closing the case." I have attempted to get resolution over their FB page through Messenger, and a person did respond (no idea who they are), but says they will make sure my case gets escalated and to add my pictures there, which I have done with ZERO resolution or help. I have attempted to make an appointment on line to speak with a REAL person but the first two times I received a message that the Calendly was unavailable. I was able to make an appointment finally, tomorrow at 9:30. It's scheduled for 15 minutes. I have no assurance this call will actually happen or help. Based on complaints at the BBB, Trustpilot, and Reddit reviews, it is CLEAR that this company suffers from a lack of a semblance of customer service, but they sure are happy to have posts on social media and "influencers" talk about their products. I guess if you were an early adopter with a first Gen Plunge you are out of luck. What a piece of garbage. I'd be willing to get 50% back if they took this very expensive piece of crud out of my yard. It was easier sitting in a horse trough with ice water.