PlungeReviews of plunge.com

I have never left a 1 star review in my life, but this company has earned it. I have spent more than $20,000 with this company buying their top of the line Cold Plunge and Sauna. Within the first 6 months of owning the Plunge, the thermostat broke requiring a part replacement and service that was covered under warranty, several months the same part broke again, which I had to pay a service technician $200 for a 10 minute repair. Fast forward several more months and the thermostat broke again and I replaced. Then the power strip broke, I had to pay $135 as a 'diagnostic fee' to even have a conversation with their support team, I installed the power strip and it was still not functional and then I was given an invoice for $1,300 to buy a new chiller. I am beyond frustrated and disappointed by this company and their product. The cold plunge has not been functional for more than a few months without needing a replacement. I have had to replace most components at this point and I am writing this after my fourth attempt to work through this with customer service. They have taken a stance that I can only buy more replacement parts and they are unwilling to help in any other way. I do not recommend buying products from this company and this is the single worst customer and product experience I have ever had. 8.29.26 Thanks for your reply. Apologies for missing some of the replacements and repairs that you mentioned. These are in fact part of my overall frustrations. The same part was replaced multiple times with the same outcome of failure. Having been through this repeatedly is why I refuse to just repeat, replace, and expect a different result. Additionally, I have to apologize if there is a misunderstanding on "Leadership nevertheless approved covering the pump itself". I regret getting so frustrated and angry with your customer service rep, but my final straw was when I was told I had to pay for the replacement pump. In fact, I said in that conversation prior to flipping my lid "So you are telling me the only way to proceed is for me to pay more and do the same thing again?". When I asked to speak to a manager and elevate the issue, I was told this had already been through leadership, I was not allowed to speak to anyone else, and there was nothing else to be done. Again, I am embarrassed with how frustrated and angry I was with your representative knowing that she had nothing to do with the decision, for that I am sorry. It does not change the fact the I was told differently, nor does a pump replacement change the fact that continuing to replace failing parts and expecting to have a lasting functioning product is not the definition of insanity. I'm not looking for internet beef or to win a review/reply battle. I want to be treated fairly after having paid for a premium product, followed the direction for repeated replacements/repairs, and being left with an $8,000 lawn ornament. Mistakes and misunderstandings happen, I own that I could have misunderstood your representative, but that does not change the situation. I will happily work towards a fair resolution and am open to changing my opinion of your company, but if your only offer is to repeat this insanity, I will take the loss and move forward with my life. Thank you for your attention to this either way.

I have had my 1st gen plunge for over three years.. I LOVE IT

We absolutely love our plunge: my wife uses it almost every day, I'm on more of an every other day cadence, and we both are convinced of its health benefits. Faster recoveries, better stress management, and we both feel more healthy overall. There's also the 'do something hard' element about cold plunging: if you can do it for 3-4 mins a few times a week, we find it gives us more discipline to tackle other challenging tasks. The plunge itself is easy to maintain and easy to work, only requiring a few minutes of attention each week to maintain the water levels, and 20-30 mins of service every month or so when switching out the water or filters. We ran into some of the customer service issues others have spoken about: difficulty reaching a human (aside from sales), challenges getting issues resolved. But to Plunge's credit, ultimately they made things right for us, even if it took more effort than I would have expected to get there. FWIW this is our second Plunge. My advice is get the extended warranty, it's worth the extra money for the piece of mind.

So far so good - great communication - smooth purchasing process - looking forward to delivery.

Love our cold plunge and we have always had attentive customer support.

Easy process and I love my plunge! The delivery crew will call you when they’re in your area to schedule your delivery window.

Plunge was very responsive as well and made things easy for me to fix the issue. I would recommend punch as well.

I am writing this review to send my appreciation to Kristin and her team for making things right. I understand that business operations can get extremely complicated. The warranty review process got backed-up, but Kristin set time with me to let me know that they will be sending me a new chiller. Appreciative of her and her team for making things right.