PlungeReviews of plunge.com

Response from PlungeJul 21, 2025

Pamela, Thank you for taking the time to share your experience. We’re really sorry to hear that you’ve felt let down by our support. We understand how frustrating that is, especially when dealing with an issue on a product you’ve invested in. After reviewing your ticket, it looks like our team responded within 24 hours, identified that your Plunge had an earlier version of the pump with different threading, and provided an invoice for the correct replacement part. That said, we’re sorry it still left you feeling unsupported. That’s never the experience we want for our customers. We’d really appreciate the chance to connect with you directly to make sure we didn’t miss anything and to see if there’s more we can do. Please don’t hesitate to reach out. We’re here to help and always looking to improve. – The Plunge Team

Response from PlungeJul 21, 2025

John, Thank you for sharing your experience. We completely understand how frustrating it is to deal with repeated issues, especially when they lead to extended downtime. That’s never what we want for our customers, and we’re genuinely sorry for the disruption this has caused. Looking at your account, we can see that most of the issues occurred within a concentrated timeframe. Primarily during the summer of 2024, when there were back-to-back failures, and again more recently. Unfortunately, the pump you needed was temporarily out of stock due to a delayed shipment from our manufacturer, which added more downtime than usual. We know how discouraging that must have felt, especially during a season when you were likely hoping to use your Plunge regularly. That said, based on what we’re seeing, it doesn’t appear your unit was down most of the time over the two years since purchase, but we’d truly appreciate the opportunity to connect in case there’s something we’ve missed. Your feedback helps us improve not just your experience, but how we support other customers moving forward. Thanks again for taking the time to share your thoughts and we’re here if you’re open to reconnecting. – The Plunge Team

Response from PlungeJul 21, 2025

Joan, We’re really sorry to hear that your experience with the chiller left you feeling this way. We know how disappointing it is when a product doesn’t perform as expected, especially after just a few months. Looking into your case, it shows that our team was actively working with you throughout the entire process. We helped troubleshoot the early concerns you brought up, and once it was clear that the chiller had malfunctioned, we moved forward with a full replacement. We appreciate your patience during that time and understand how frustrating it can feel when things don’t go smoothly. We’re here to support you moving forward, and if there’s anything still unresolved, we’re more than happy to take another look. – The Plunge Team

Response from PlungeJul 12, 2025

Hey David, thanks so much for the feedback and we're glad to hear you're loving your cold plunge!

Response from PlungeJul 12, 2025

Hey Ryan - So glad to hear you've had a great experience with our customer support! Please know we're always here to help if you ever need anything! Whenever you're ready to pull the trigger on a sauna, just let us know!

Response from PlungeAug 23, 2025

Hi Sean, I want to extend my sincere apologies your experience has not been what we would want for any of our customers. I do see that you have had tickets open with us and had to get support with a few replacements at this time. I am so sorry that this has occurred for you. I am however extremely thankful that you were able to reach out within your warranty period and receive those replacements as covered under your warranty. Although I do see everything resolved on our end via those previous outreaches, if anything at all is still not operating properly for you at this time, please know we are here to assist and get things resolved for you. We truly appreciate your service and once again we apologize this experience has not been the seamless one we would want for you. If anything additional is needed, please let us know at [email protected] Thanks again for your feedback as we continue to work to improve this experience for you. - Plunge Customer Support

Response from PlungeJul 3, 2025

Joseph, We're really sorry to hear how disappointing your experience has been — especially after investing so much into your Plunge setup. That’s not the experience we want for any customer, and we take your feedback seriously. We understand how frustrating it must feel to have a warranty claim denied, particularly when you're trying to follow the right guidance. To clarify, we recommend using only Plunge-brand filters, which are designed to create a proper seal. Filters that don’t fit securely can allow particles to pass through, potentially causing damage to internal components like the chiller and compressor. That said, we let you know we’d be more than happy to revisit the claim if there’s any documentation showing that someone from our team directed you to purchase a non-Plunge filter. We never want a miscommunication to be the reason a customer feels unsupported. We also recognize your broader frustration with our customer service interactions, and we hear you. We're always working to improve the way we communicate, troubleshoot, and care for our customers, especially those who have made long-term investments with us. We truly appreciate you being part of the Plunge community, and we're here if you're open to continuing the conversation. – The Plunge Team

Response from PlungeJul 3, 2025

Marco, We really appreciate you taking the time to share your experience, and we’re genuinely sorry for the disruption this caused — especially knowing it impacted your business and member experience. That’s something we take seriously, and it’s far from the level of support we aim to provide. We understand how frustrating it must have been trying to troubleshoot an issue with a premium product and feeling like the answers weren’t helpful or timely enough. Looking back through the communication, we can see there were some gaps on both sides, including a few periods where we didn’t hear back for several days and that may have added to the delays and confusion around resolving the issue. When you replaced the first heating element, our team recommended replacing all five to ensure balanced performance and avoid future problems. We totally understand that decision can be a big one, and it’s up to each customer to move forward in the way that feels right for their setup as these parts are not covered under warranty. Regarding the specific part that was out of stock, the delay was due to a manufacturing issue with HUUM, the supplier of the sauna heating elements. Unfortunately, this was something outside of our control at the time. That said, we’ve since resolved the issue and now have those parts in stock for quicker future replacements. We’re continuing to refine both our service processes and communication, especially for business customers who rely on our products in commercial spaces. Your feedback plays a big role in helping us do that, and we truly appreciate it. – The Plunge Team