PlungeReviews of plunge.com

My brief experience with Plunge has been great. Customer support was very responsive and helpful with a set-up issue. It's nice to have someone who cares about their product and service providing support!

Love my sauna. Customer service has been absolutely amazing after receiving my sauna. Was there for me each step of the way to answer any questions I had.

Got my sauna last week and had some minor assembly issues, Caitlin from customer support got me set up in no time and I’m loving it!

Plunging has become to best addition to my recovery game. Anytime I feel sore from a run, workout, etc., I’ll hit the plunge and I instantly feel refreshed and ready to take on my next workout. It’s also improved my mental strength - I mean getting into an ice cold plunge first thing in the morning would test anyone’s mental state - but once you do it, you are reminded of how capable you are. Not to mention it’s a great way to wake up! I highly recommend taking the plunge.

As a marathon runner, plunging has helped my recovery immensely. Plunge club events are my favorite!

I spent over $6,000 for my plunge in order complete cold water exposure therapy year round. I was tired of having to buy ice and wait 20 minutes any time I wanted to do a cold water session. If you ask the plunge sales bot if the unit can operate in cold temps the answer is "Yes, the Plunge can be used year-round, even in freezing temps, keep the chiller running while in use". Note, I wasn't able to post a screenshot of the chat due to limitations with Trust Pilot. When unboxing the Plunge the first disclaimer that you read is that you have to winterize the plunge during the first freeze of the year unless you have the heated version of the product. I don't have the heated unit as I wasn't aware of this limitation. It's not made clear during the sales process. I live in the Midwest and it freezes for a good 4-6 months of the year. So I just paid over $6,000 for a unit a can't use for half of the year. Frustrated by the lack of year around functionality, I reached out to the Plunge team and requested to upgrade my unit to the heated version so that I could maintain year around use. I offered to pay for the upgraded unit and just asked that Plunge could waive the 15% restocking fee and the shipping fee due to the misleading information from their sales bot. In short, Plunge wouldn't acknowledge that their bot provided incorrect information, despite me sending in a screenshot of the conversation. Plunge refused to waive any fees whatsoever and said that I should have known the unit needed winterized since they have it listed in their user manuals posted on the Plunge site. I can't believe that I spent so much money on a product for Plunge not to be willing to do anything to correct the misleading information posted by their sales bot. I was planning on spending another $10,000 on the Sauna, which I obviously will no longer be doing. The lack of support and lack of focus on the customer experience and satisfaction really shocked and disappointed me. Especially considering the price tag of their products. Plunge seems to be making very short sited business decisions and based on the reception I got from their customer service team and the misleading information during the sales process, I cannot recommend their product. Hope this helps anyone looking to invest in a cold water therapy unit.

If you’re thinking about buying this because the branding looks clean and the reviews seem solid, think twice. I’ve used it for just over a week and already the seams are separating and the zipper isn’t holding. The material is nowhere near the quality you’d expect at this price point. It feels like a toy pool rebranded for “wellness.” The kicker? I found the same exact model for sale on Chinese websites without the logo, for under $100. What this brand is doing feels deceptive, and the support didn’t do anything but copy/paste their FAQ.

This product is absolutely not what it claims to be. I expected a sturdy, well-designed cold plunge made for serious users. Instead, I received a cheaply-made, flimsy inflatable tub that doesn’t retain cold, started losing air after just one use, and came with an instruction manual that looked like it was translated by AI. For the price they’re charging, I expected something custom-built and reliable. Instead, I found the same product available on Shopee, DHGate, and Temu. I genuinely feel deceived. The product is not worth even half the price I paid for it.