PlungeReviews of plunge.com

I hope that your plunge works, cause if you have a problem with it , customer service is impossible to reach, and once you reached them they not gonna give you any solution!Do NOT waste your money buying this chillers cause the do malfunction every 2 to 3 weeks always

I live in cold environment. That being said it’s easier to plunge in water than snow. I have a plunge with a heater to help maintain temp and have my plunge outside next to my hot tub. I have a love hate relationship with Cold! My plunge is showing me the Benifits of cold therapy particularly great after a big effort on the bike or gym!

AWFUL customer service and awful poor quality product. Bought a Plunge Commercial XL in March 2023, the last 28 months I have had ELEVEN (11!!!!) outages due to faulty equipment and parts. It has leaked out completely 2 times causing extensive damage to my facility. I recently called and asked for a new tub or refund (still have 7 months of my extended warranty) and they are saying they can give me $4k towards the upgrade but the new commercial is now $13,000 compared to the $7500 I purchased 28 months ago. So I would pay $1000 more in the upgrade. This tub is faulty, it breaks constantly, and the worst part about it is THEY KNOW IT and they won't do anything about it. All the review on Reddit and here make it obvious a ton of people are having issues like this and it's not just me. DO NOT BUY FROM THIS COMPANY.

I want to share my experience with Plunge customer support, in hopes that others can avoid the mistake I made. Really it’s just confirming many of these other posts. Plunge might have the worst customer support of any company I have dealt with. My thought is that the Plunge tub is aesthetically beautiful, but what they are selling is lipstick on a pig. I have recently had an issue with my water pump, where the water is not cycling through the system, almost as if it’s air locked. Which we have determined is not the issue. Long story short, I started going to work trying to fix the issue. If you call customer support they will not answer your call, ever. Try it. In the answering service they push you towards submitting a ticket via email or on their site, at which point you’ll get an email response the next day, if you’re lucky. The initial support email was a request for pictures and videos of the issue, which I had already sent in, in the previous email. So after a few days I got nowhere with support other than pictures sent. As frustrated as I was with the issue, I finally called the sales line because I figured at least I’d get a human; although it works to connect with a person, all they will say is that they are going to “escalate” the issue to support. Fast forward 11 days to my initial contact with support, many many phone call attempts (not one of which was answered), and a lot of clearly automated emails from the company, 2 different sales people that answered my calls, I finally got a guy named Brian with support that tried to help. After all this, they wanted me to submit a claim on X-cover, which was basically me redoing everything I had previously done in sharing videos and pics of the issue. Where we are with this issue now is that Plunge is going to send me a new power source for the water pump (which I’ve already tried). When/if that doesn’t work then they will be sending me an upgraded water pump, which will require new plumbing. All of which I have to do myself because they “don’t have any techs in my region”. Mind you I live in Northern California about 2.5 hrs from their company HQ’s. I even explained to Brian that I had already tried a new pump/power source as I looked up the make and model of the pump and bought a replacement myself from Amazon. Long story short, that wasn’t the fix. I can go on and on telling the details about this, but I’ve probably bored you enough already. If you’re thinking about a Plunge, please consider a different direction. Otherwise you might find yourself with an issue and no resources to fix it, other than the troubleshooting videos on their website, which are extremely basic. I threw it all to the wind towards the end of last week and I went ahead and purchased a Morozko unit, which I thought about doing initially but I was saving some money with Plunge. Well you get what you pay for. I made the purchase and a sales manager called me over the weekend to introduce himself and talk to me about their product, and today the shipping manager called me to inform me that the ice bath was shipping out. Both of them gave me their numbers and followed up with email. They are direct numbers. So far I’ve interacted with 3 people with Morozko, all of which were very helpful and excited about their product. I bought a Morozko unit that was already built and assembled, so it’s set to arrive in 3 days. The hilarious thing is my Morozko is going to arrive before any replacement parts from Plunge. The kicker in this whole Plunge issue is when I expressed my frustration with the pace and lack of dependability of the process, representative for Plunge have good lines to feed you, but dont actually take action to fix it. They stick to their email/claim/pic sending process. You’d think someone would almost be willing to get in the car and drive 2.5 hours to come take a look in person. Especially since it’s been dragged out for 12 + days at this point. I forgot to mention that I am also a Plunge sauna owner, so a pretty good customer of theirs. Well they lost me. If you’re on the fence, do not choose Plunge. They will not be helpful if something goes wrong with your cold tub. I can’t speak for the various other companies in the space, but I should have spent the extra money initially and gone with Morozko.

Love my plunge. Great product

I love the sauna! Great for health and recovery! Sauna support is very helpful as well. I will continue to tell people about this.

Let’s start with the obvious. The All-in is beautiful. And it’s a real conversation piece that everyone wants to talk about when they see it in the backyard. Next is the benefits of cold plunging and how easy this tub makes it. The temperature is always set perfectly, the water is always clean and I’m able to get my mind right every morning without having to think about it. Love it.

Sauna support is amazing!