PlungeReviews of plunge.com

Excellent experience from start to finish. Sauna is amazing, I use it almost everyday and its got to be the best purchase I’ve ever made!

Chiller started leaking again but this time after the 1 year manufactured warranty. Xcover won’t do anything unless I pay $795. Plunge isn’t helpful at all. I’d stay away from Plunge.

Power supply to water pump died randomly. Reached out to order new power supply and they forced me to buy the entire water pump and accessory kit claiming “the new power supply is not compatible with the former water pump and requires you buy the entire pump kit.” After receiving the new pump kit, I checked the power supply against the old one and they are the same model, same specs, different manufacture date. The Plunge uses deceitful/misleading practices to extract money from unsuspecting consumers. Shame on them.

We bought the All in One cold plunge and have had nothing but problems. Have had it for under one year and it has been down 4 times for multiple weeks every time. Today someone came to repair and left with it unresolved once again. Been down for over a month this time. Customer service is the worst I’ve ever experienced. Don’t waste your money on this product.

read the reviews and ratings, plunge seemed to be the best, was expensive but you offered 0% interest, which makes it affordable for me

I purchase my unit back in 2023 and the chiller died in 2025. Plunge was so helpful and personal they took care of everything having to do with the warranty. Well....... the 2nd chiller stopped cooling. I experience and completely different company ( they rely on AI and email not the in person experience anymore AT ALL). It took to many emails , had to pay for the parts and service up front and now I am awaiting a response from the warranty company , who by the way does not make it easy at ALL! If had to buy another plunge I WOULD NOT buy from them again. TERRIBLE customer services now ...to many processes to go through with no personal touch. Their personal touch is what made them before and now they got rid of it.

I bought an All-In Plunge in 2024. It has leaked since the day it was installed, and it still leaks. Over three years, Plunge's customer service has given me a string of band-aid fixes: swapped parts, reseals, and service visits. None of them stopped the leaks for good. Each "fix" bought a few weeks at most, and then the leaking came back. I took this all the way to the CEO. The only result was faster service, which meant more replacement parts for a unit that has been defective from the start. I have argued from day one that this unit is a lemon. Plunge has never treated it as one. I also bought an extended warranty from a third party because I expected more problems. Having to do that for a premium product tells you how little confidence I have left in it. I held off on writing this review because I expected Plunge to make it right. They haven't. For the price, a buyer should get a unit that holds water and a company that stands behind it. I've had neither. What I'm asking for: a full replacement of my All-In Plunge. Not more parts, and not another service visit.

Josh was so helpful! Exceptional service. Cant wait to get my upgraded chiller and pod.