PlungeAt Plunge, we’re on a mission to help people unlock greater resilience, faster recovery, and sharper mental clarity. Through our high-performance cold plunges and saunas, paired with the #1 contrast therapy app, expert guidance, and our passionate member community, we aim to make the benefits of cold and heat immersion more accessible, effective, and enjoyable for all.
Plunge (plunge.com) has 596 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Wellness & Spa · Winter Park, Florida
Excellent
Wellness & Spa · Centralia, Illinois
Excellent
Wellness & Spa · Salem, Oregon
Excellent
Wellness & Spa · San Diego, California
Excellent
596 approved reviews, newest moderated first
Ed
They fixed the leak in a timely manner.
Response from PlungeSep 3, 2025
Hi Ed, I am so happy to hear our CS and repairs teams were able to get your leak resolved for you in a timely manner! The visual assets and troubleshooting you provide during the process for this to be covered under warranty is greatly helpful and appreciated, also! As you know, we are always here to help if ever needed. Thanks again, Ed! - Plunge Customer Support
David
Very responsive and high quality technical support
Response from PlungeSep 3, 2025
Hi David, Thank you so much for the kind review! We strive for quick responses and to get our customers the assistance they need. Our support staff are here to help if ever needed going forward and can be reached at: [email protected] Thanks again, David! - Plunge Customer Support
Joey
Simple maintenance, great product
Response from PlungeSep 3, 2025
Hi Joey, Thanks for the kind words! We are super proud of our product and it's ease of use for customers, especially the routine maintenance portions. If help is ever needed with anything, we are here to help! We can best be reached at: [email protected] Thanks again, Joey. Happy plunging! - Plunge Customer Support
Tre
we have purchased both the Sauna and Cold plunge. Easy to set up, quality products we use daily! Get in there. TB
Response from PlungeSep 2, 2025
Hi Tre, That is amazing!! You have your at home contrast therapy set up! Ease of setup and quality are extremely important to us as we always want to provide an amazing customer experience in all aspects of our product. We are stoked for you to enjoy your sauna and cold plunge for years to come! If any help is ever needed, reach out to us at [email protected] Thanks again for the kind words, Tre! - Plunge Customer Support
Keith S.
Worst customer service in the business. I would never recommend this company or product.
Response from PlungeSep 2, 2025
Hi Keith, I am so sorry to hear your customer experience has not been a positive one for you thus far. Although I do not see any attempt at outreach under full name or email address as shown in this post, we are dedicated to assisting customers in any and all ways we can. The best way to create a support ticket is via email and send it to: [email protected] This will allow for us to provide proper assistance as needed, answer any questions you have, and get whatever issue you are encountering resolved for you! Once again I am so sorry we have not provided that customer experience for you as yet and hope to so do going forward for you, Keith. - Plunge Customer Support
Dwight
Amazing product works as advertised, very east to set up and easy to maintain customer support is very helpful with any questions being this is my first cold plunge purchase.
Response from PlungeAug 30, 2025
Hi Dwight, Welcome to cold plunge ownership! Our design team has made the set-up process as simple and straightforward as possible and are so glad it easy to do so on your end. We are so excited for you and your new Plunge purchase! As you know, our customer support team is always help in any capacity you may need! Thanks again for the kind words, Dwight. - Plunge Customer Support
Sam B.
Superior Craftsmanship and Delightful Shopping Experience. I will definitely buy again and refer to family and friends!
Response from PlungeAug 30, 2025
Hi Sam, Thank you for such a great review! We aim to provide the best craftsmanship in the industry, and pairing that with a delightful shopping is exactly what we aim for each and every time for our customers! We are here to get your friends and family plunging whenever they need, also! Thanks again, Sam! - Plunge Customer Support
John B.
Thanks for getting our family chilling again!
Response from PlungeAug 28, 2025
Hi John, We are so happy to have been able to help you! As you know, we are always here to assist if ever needed. Here's to you and your family chilling! :) - Plunge Customer Support