PlungeAt Plunge, we’re on a mission to help people unlock greater resilience, faster recovery, and sharper mental clarity. Through our high-performance cold plunges and saunas, paired with the #1 contrast therapy app, expert guidance, and our passionate member community, we aim to make the benefits of cold and heat immersion more accessible, effective, and enjoyable for all.
Plunge (plunge.com) has 596 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Wellness & Spa · Winter Park, Florida
Excellent
Wellness & Spa · Centralia, Illinois
Excellent
Wellness & Spa · Salem, Oregon
Excellent
Wellness & Spa · San Diego, California
Excellent
596 approved reviews, newest moderated first
J K.
They are the best in the business, extremely responsive and helpful.
Response from PlungeSep 13, 2025
Hi JK, We are so happy to hear this! We always want to provide timely and helpful responses for our customers as we know how important cold plunge routines are for our customers! We try to do this with kindness and empathy and are so appreciative of yours! Please do not hesitate to reach out if anything is ever needed, JK! -Plunge Customer Support
Nicole
Setup the plunge the day it was received and turned it on - immediately leaked. I bought the highest end chiller for indoor use so my basement was full of water. The support process for an urgent issue is poor. There is no urgent help available, you have to submit a ticket and wait for someone to reach out. This isn't ideal when your chiller is pumping out gallons and gallons of water into your basement. Ultimately after about an hour, I got on the phone with someone who could help and I had a technician out the same day (much appreciated). Ultimately my issue was an issue with the filter getting jostled during shipping causing my issue and it was able to be resolved quickly by the technician. I'm now happily cold plunging and there is no more leaking.
Response from PlungeSep 13, 2025
Hi Nicole, Truly appreciate your review and feedback! We do now offer the capabilities to get calls scheduled throughout the day and even on weekends for us to provide real time assistance and get our eyes onto what you are experiencing. I do see that our team was able to resolve this for you nice and quickly and am so happy to hear you are now enjoying your cold plunge as we would hope! As mentioned, if anything is ever needed we are here to support through a scheduled call, or also available via email at: [email protected] Please do not hesitate to reach out if anything else is ever needed, Nicole! -Plunge Customer Support
Hoa K.
Customer support was lousy, no respond care less after sale. Will not recommend & buy any again. Your tech support person (Ian) is terrible employee, he need learn how to treated the customer, how to respond to customer, instead he choose leave customer hanging!!
Response from PlungeSep 13, 2025
Hi Hoa, I do apologize that your experience has not been the seamless one we would want. I have provided the feedback for the issues you have experienced with our technician team so they can address as needed. I am seeing correspondence with you and our CS team, sometimes responding in near immediate time, in particular this Thursday where out agent responded one minute after your email response. I do apologize if any feeling of not caring was ever experienced on your end. I can assure you we are devoted to assisting our customers, providing timely responses and never leaving them hanging. I do see your parts order has been placed and am so glad to see it is well on it's way to getting this fully resolved. Please do not hesitate to reach out if ever we may assist you further, Hoa. -Plunge Customer Support
Mohit G.
Plunge is a great product. The style is amazing. It is very easy to install and works very well.
Response from PlungeSep 10, 2025
Hi Mohit, Thank you so much for those positive comments! We have put a lot of time, thought and attention to detail to make out product not the just the most beautiful on the market, but also with the greatest ease of use and setup! We are so glad you are seeing that time and attention pay off! We are always here for anything that is ever needed whether that be answering questions or assisting with anything that might come up. Thanks again, Mohit and happy plunging! -Plunge Customer Support
Je
I purchased the Plunge Mini sauna with high expectations, but after several months of ownership, I have to say this feels very much like a first-generation product that still has significant kinks to work out. Build Quality Issues The overall fit, feel, and finish are disappointing. The knobs on the fan and light switch feel cheap and loose, as if they were never properly fitted. The wood frame around the fan unit was simply nailed in, and after only a few months it has already come loose. Insulation is poor—if the temperature outside is cold, not only does it take a long time to heat up, but the sauna also never reaches the higher temps advertised. Performance Shortcomings The biggest issue is that the unit simply does not get as hot as promised, especially when it's cold outside. In the summer, it doesn't seem to be a problem. When I first raised this, customer service walked back the claim that the sauna reaches 230°F, qualifying instead that it only does so under “perfect conditions”—a vague explanation at best. Even the thermometer included in the accessories kit confirmed the lower temperatures. When I pointed this out, I was told the thermometer must be off and that I needed to calibrate it. Why sell a kit with an uncalibrated thermometer in the first place? Customer Service & Installation Frustrations I paid extra for installation, yet immediately noticed a gap in the glass door, after a week of ownership. When I reported this, customer service put me through a rather lengthy process to “prove” my space was level—even after I sent them detailed documentation. Their pushback was that my concrete floor was unlevel, which made little sense given their installers had gone through with the job without raising that issue in the first place. Eventually, they agreed to replace the door, which fixed the problem and validated my original complaint. But they would not send anyone to pick up the faulty door, frame, pallet, and packaging—leaving me to pay for disposal out of pocket. To make matters worse, the first replacement door they sent arrived shattered in transit and had to be rejected. This delayed the entire process for me. Missing parts from the initial delivery also had to be resent, and later they shipped me an additional bottom piece (meant to help shield wind and retain heat) that should have been included in the first place. Design Considerations Heat escapes too easily, insulation is subpar, and the second step should really be adjustable to fit different body profiles. These are usability issues that should be addressed in future iterations. Positives The sauna does look nice-super modern. Its compact size makes it a good fit for small spaces—those were my primary reasons for purchasing. Overall If you're looking for a sauna to fit in a small space and can put it indoors I think this product is a good choice, but just be wary that it still feels like a first-gen product. For the price and the claims made, the quality, performance, and support fall short imo. I wanted to love it, but as it stands today, I cannot recommend it beyond 2 stars. Hopefully, future versions will address these shortcomings.
Response from PlungeSep 9, 2025
Hi Jerry, Thank you so much for such a detailed and thorough review of the sauna and our processes during your ownership. Although we do apologize for any issues encountered upon setup, we are so glad to hear you are now enjoying the unit at this time. We too believe our units are the most beautiful on the market! Our process does require visual assets to make sure that we are assessing and assisting. I'm sorry for that process delaying any resolution for you as this does allow for warranty coverage, also! As you know, we are always here to assist further as needed. Thanks again and hope you are enjoying your sauna! - Plunge Customer Support
Brian
Small software issue but works great!
Response from PlungeSep 9, 2025
Hi Brian, We appreciate your review. I do currently see your open support ticket at this time and an agent assisting you. I am sorry that your initial experience has not been the seamless experience that we would want for you. With our CS agent now having your case, along with those photos you have provided, I am confident that they will be able to get this resolved for you in a timely manner. Once again I do apologize that this was not the initial experience we would have wanted for you. Thank you for creating that ticket and we will help get this fully resolved for you. Update: Hi Brian! I am so happy to say that we have been able to resolve your issue remotely. We have given you a call to update you as well! We will provide a follow-up via email to touch bases also. - Plunge Customer Support -Plunge Customer Support
customer
Cannot get ahold of you.
Response from PlungeSep 8, 2025
Hi David, We appreciate your review and outreach. I do see your open support ticket and a response from one of our agents having been sent yesterday evening. I can assure you our team is working to provide an update to your ticket that was updated on your end last night. I apologize for any delay and can assure you our team has your correspondence and working on getting this resolved for you! -Plunge Customer Support
Edward Teddy C.
Customer Service is absolutely TERRIBLE!
Response from PlungeSep 8, 2025
Hi Edward, We appreciate your feedback. I am sorry that your experience thus far is not what you or we would want for you thus far. I do see your previous outreaches and our customer support team assisting you, along with your current open ticket. We are constantly striving to resolve each and every customer inquiry with the speed and urgency they deserve with lasting resolutions. I am sorry if we have failed to do so for you in your previous experiences. We have expanded our offerings to be able to schedule calls with our agents at this time to help customers get the real time assistance they needed, regardless of the situation. While we get your support ticket resolved, please let us know we are working on this resolution as quickly as possible for you and we are here to assist in any way we can. Thanks again, Edward. -Plunge Customer Support