PlungeReviews of plunge.com

I bought a Plunge Evolve XL in May 2024 and it worked well for just over two years. In September 2026, right after the warranty expired, it stopped cooling after a routine water change. The pump, jets and filter still run fine, but the chiller no longer cools the water. Before contacting support, I did a lot of troubleshooting myself: new filter, air purge, two full drain-and-refills, a reset, a dedicated outlet, firmware check, and photos and video of everything. Because the unit was out of warranty, Plunge charged a $135 diagnostic fee to review what I’d already gathered. The review was done entirely by email and I never spoke with anyone. Engineering’s conclusion was a refrigerant leak, and their only fix was to replace the whole chiller for about $5,000. There’s no repair option. To their credit, support was polite and escalated my case, and management offered 30% off plus waived labor if I installed it myself. That still came to $3,314, which I couldn’t justify for a part that lasted about two years. I asked whether the $135 fee could be refunded since I didn’t go ahead with the replacement, and they said no. The support team was responsive and courteous. My issue is with the product’s longevity and the repair policy. At this price, I expected the most important component to last much longer than two years, or at least to be repairable. If you’re considering a Plunge, look into long-term reliability and what out-of-warranty repairs cost before you buy. I’m now using it as an ice bath.

Take the Plunge! I've been working with MK and Marlene at Plunge customer support to resolve an issue with my Plunge unit. The customer support is outstanding to say the least. They always respond to my e-mails, or call when I so request. They look for solutions to the issues, work to resolve them quickly and follow up continuously until the matter is resolved. Nothing works perfectly all the time and what is important is the customer service you receive to resolve issues. I've had my Plunge for four years and it has helped me physically and mentally. I think it is the best investment in my health I have ever made.

I wish there was a way to get actual support from Plunge as it relates to their warranty partner. I purchased my unit approximatly two years ago with the extended warranty (5 or 6 years I think). The warranty is useless and plunge does nothing to resolve the frusterations. I have been without my unit for SIX MONTHS in need of a new chiller and no resolution has been accomplished. When I finally got someone from plunge on the phone, they said they would fix it immediately if I gave them a 5 star review. You can probably guess how I responded. Their customer service is unethical.

Absolutely terrible customer service. AI chat bots, support teams from call centers reading off scripts. Buy one, it's great, until it isn't, then good luck figuring out why it stopped working or finding someone to help. I had to pay nearly $200 for a support call, yes, you have to pay to get help, and I've been trying to schedule the call for MONTHS! They did call once, at 6am, but I missed the call. Don't buy!

This is going to be a long review, but worth the read. I have both the Original Plunge Tub with the Pro Chiller and the Plunge Air with Pro Chiller. One of the chillers went out and we tried to get it to come back on with no luck. I was still under my first year warranty so Plunge sent someone out to do the repair. Once the repair was complete the pro chiller developed a leak. Plunges third party company that did the repair kept coming back at their expense to take care of the new issue. The plunge came but when we tried to do the firmware update the system went down again. I then tried to connect the appt to my original plunge and pro chiller and unfortunately that set up experienced the same fate as the plunge air with pro chiller. We were able to find a third Pro Chiller to connect to and run through the process with. The third Pro Chiller went down but Plunge was able to get in the Plunge software and figure out the issues. Plunge is taking care of all the issues and having a preferred tech come out to do the repairs. It took a little longer than expected to get to where we are but Plunge has been helpful along the way and explained, in detail, to educate me on their system and what is going on. My family and I average 10 plunges a week between all of us, and the system works amazing. We could not be happier. Anyone reading this review, please DO NOT unplug the plunge. If you are or were connected to the app and having any electrical or software issues, Plunge may still be able to access your plunge to diagnose and help the issue. I hope this helps anyone that experience's the same issue. Our next purchase will be the Plunge All-In. These machines and technology to be able to connect remotely to diagnose is a game changer.

Our plunge broke down in August and we have been communicating with Plunge ever since and they are not honoring the warranty. I previously considered Plunge to be one of the best companies in the industry, which is why it’s so disappointing to see the experience change. Unfortunately, the machine we purchased has broken down several times, and the reliability has become a serious concern. We’ve had repeated issues that have required attention, and the level of service and support no longer seems to be what it once was. I’m not sure what has changed within the company, but based on our recent experience, I’m concerned about the company’s direction and ability to support its customers long-term. We really wanted to continue recommending Plunge, but after dealing with repeated breakdowns, it has become difficult to do so. I hope the company addresses these issues and returns to the level of quality and customer service that originally made us such strong supporters.

I have been a Plunge customer since Generation One and, until this experience, fully expected to remain a customer. My future plans included eventually purchasing another cold plunge and potentially a sauna from Plunge. After seeing what happens when you actually need to use the extended warranty sold with their product, I would not feel comfortable making another major purchase from this company. My Plunge failed and I have an active extended warranty that I purchased through Plunge. What followed has been an unbelievable runaround between Plunge, XCover, and Clyde. I followed the warranty process, opened the claim, obtained the repair quote from Plunge, and provided the requested information. Instead of getting a decision, I have spent weeks being bounced between companies. XCover ultimately told me that the claim needs to be handled through Clyde. Clyde has been essentially unresponsive despite repeated attempts to contact them and provide the repair quote. Their portal does not provide me with a functional way to upload what is needed. Meanwhile, Plunge’s position is that it cannot authorize the warranty repair without a determination from the third-party administrator. So where exactly does that leave the customer? Plunge points to the warranty administrator. XCover points to Clyde. Clyde doesn’t respond. Then Plunge explains that it cannot do anything without the administrator’s determination. That is not a functioning warranty process. I understand perfectly well that Plunge uses a third party to administer its extended warranties. What I find unacceptable is acting as though that business arrangement absolves Plunge of responsibility when the process completely breaks down. I did not independently seek out Clyde or XCover and decide to do business with them. I bought a Plunge product and purchased the extended warranty through Plunge. As the customer, I should not have to untangle Plunge’s relationships with its warranty partners just to get someone to review a legitimate claim. What makes this particularly disappointing is that I was an early Generation One customer. I supported this company early, have dealt with product issues over the years, and remained willing to continue buying from Plunge. Their products can and do require repairs—I know that firsthand—which makes dependable warranty support extremely important. Instead, when I actually needed the extended warranty I paid for, I found myself trapped between three companies with nobody willing or able to take ownership of getting the claim to a resolution. Plunge has apologized and explained that it cannot control the third-party administrator. That explanation does absolutely nothing for the customer sitting with an unusable product and a paid warranty that he cannot effectively access. This experience has destroyed my confidence in Plunge. I can tolerate a product having a problem. Products break. What determines whether I remain loyal to a company is what that company does when its product breaks. Until this happened, I expected my next cold plunge to be another Plunge and was seriously considering purchasing a sauna from them as well. I cannot justify spending thousands of dollars more with a company when my experience has shown me that, if something goes wrong, I may be left chasing third-party warranty companies while Plunge explains why the problem is outside its control. For anyone considering purchasing from Plunge—particularly purchasing an extended warranty—I would strongly recommend understanding exactly who will stand behind that warranty and what happens if the administrator stops responding. Because right now, despite purchasing the warranty through Plunge and doing everything asked of me, I still have a broken Plunge and no functioning path to get my warranty claim resolved.

I bought The Sauna Mini in October 2024. With the accessory kit, the $1,900 white-glove delivery and assembly service, the protection plan and tax, I paid $12,086.27. It was installed on November 19, 2024. In the 22 months since, I have opened 17 support tickets, received 16 separate parts shipments totaling 22 replacement parts across 12 different part types, and had 5 technician visits. The sauna still does not work correctly today. A partial list: The installers Plunge sent for the $1,900 white-glove assembly did not install the door feet. Plunge confirmed this in writing: "it looks like the two door feet were not installed." Nobody was sent to fix it — they mailed me parts and I installed them myself. The misaligned door then cracked the cedar frame. Plunge's response: "This is the first time I've seen the frame break." Plunge shipped me the wrong heat shield — an XL part for a Mini — and charged me $126.99 for it. I had to open an RMA to return the part they picked wrong. The control knobs and dimmer faceplate took 9 parts shipments and 3 technician visits. On May 14, 2026 a Plunge technician glued the knobs on. They fell off the same day. On June 24 a technician took the parts away and never came back. Plunge's final written answer on August 13, 2026 was that I could have them glued on or leave them loose — "those are our two options" — and on August 18 that "the new minis are designed the exact same way." The fan and fan control have not worked since February 2026. Still open. Still broken. On July 24, 2026 the technician Plunge sent to replace the faceplate created a new door sensor fault, broke a glass light fixture, and left the broken glass in my sauna. And the core issue: Plunge advertises the Sauna Mini as "Heats up to 210°F." Mine has never exceeded 191°F, and only after running for three full hours. Plunge has never sent a single part or a single technician to investigate the heating system. Not once in 22 months. On September 19, 2026, Plunge Senior Management wrote: "Plunge will not issue a refund or replacement in response to your current request." They declared an impasse, assigned me a single point of contact, and instructed me not to CC any executives. I am not a difficult customer. I paid full price, I waited, I installed their parts myself, I took five days off for technician visits. What I have is a $12,000 appliance that has never once performed to its own published specification, and a company that has decided it is finished trying.