Kenyon W.
Had some trouble getting an order at…
Had some trouble getting an order at first but was contacted pretty fast to try to fix it. Good customer service but getting there on the online side of it
Online Tropical Fish Store & Pet Shop serving the San Diego area. We specialize in Aquascaping, Flowerhorns, Arowana, Cichlids, Rare Plecos, Discus & many other rare & exotic Tropical Fishes from all around the world! We also carry a huge variety of f...
Pet Zone Tropical Fish (petzonesd.com) has 884 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing884 approved reviews, newest moderated first
Kenyon W.
Had some trouble getting an order at first but was contacted pretty fast to try to fix it. Good customer service but getting there on the online side of it
Bailee M.
Great customer service and my fish was shipped very professionally. I was worried about ordering while it's a bit cold outside but they had the foresight to include heating packs and it arrived perfectly healthy. It took a few days for them to ship my package as they didn't have the fish I ordered in stock at the moment and were waiting on a new shipment of them. They called me to let me know and they shipped it out as soon as they could. They only do overnight shipping so you know your fish will arrive the next day and the prices are very fair. Absolutely stunning Kamfa Flowerhorn. Would buy again.
Marie B.
Easy shopping and fast reasonable shipping
Alexia
They failed to tell me I had to pick a certain type of shipping for live animals and then when I ordered they never told me it wasn't coming because I chose the "wrong" shipping. They did give me a refund though after contacting them.
Response from Pet Zone Tropical FishFeb 19, 2020
Alexia, we are sorry for your experience and just want to assure the well-being of our livestock so it can make it to you in one piece. We do have a disclaimer that must be agreed to prior to proceeding with order checkout that clearly states overnight shipping must be selected for livestock. We did get in touch with you right away after order was placed and informed you of the shipment method. We hope we are able to work with you again in the near future if given a fair chance and opportunity as we strive for customer satisfaction.
Carrie S.
Received my fish here in Texas and I’m in love. To all the employees that helped with the shipping thank you sooo much! I will be ordering again soon!
Stetson J.
Shipping time was great and packaging was very protective but there was very little water in the bag so the fish was in shock when it arrived. Other than that, great job! Very satisfied!
robert M.
always the best place to buy hard to get fish. Great service,and selection. Pet Zone SD is the only place I feel sure of when buying on-line
Omar
Probably on par with the best prices available for Ada products. Will certainly continue to get my Ada products from Petzone when they aren’t available at my LFS.