Pet Zone Tropical FishReviews of petzonesd.com

They allowed me to purchase an item online that they did not have in stock. They emailed and asked if I wanted a different item or a refund. I responded right away that I wanted a refund. It's now been 8 days, no response to my repeated emails, and no refund.

Order fish last Sunday , was told they ship on Tuesday, Wednesday Thursday… I’m still waiting for a tracking number here we are going into week 2..Sont make sense

I emailed, texted, and called several times and could get ahold of anyone. The shipping schedule was absolutely helpful but when my order didn’t come for over a week without any correspondence I started to think how long it actually would take. I bought 1 fish and 2 plants. They had a huge selection but I would put a little time into customer service. Other than that so far so good.

I ordered one of the platinum dwarf frogs from this website and it came in fast, alive, and is doing well. However, the frog I actually received is a blonde dwarf frog instead of the platinum. I emailed the help email and they responded in a very unprofessional manner (I had to email again for clarification to understand what the first email response meant) and told me that the blonde and platinum frogs are the same, even though they're listed as 2 different frogs on their website.

I thought I ordered 4 pieces of manzanita wood. I think ordered 2 pieces XL and 2 pieces L. What I received was a box of 4 pieces of single branches, no side shoots, approx 12 inches and a bunch of pieces all 2-3 inches. I’m not sure what I’m going to do with this. I suppose it technically meets the description but is definitely not what I was hoping for.

1/3 animals ordered arrived DOA. Shipping was fast, but animals were improperly packing for being sent to a region with 90+F weather. No cooling pack was in the box, and when opened the bag containing the crabs was very hot. When we tried to contact support about the DOA they said it was not available because we selected USPS when ordering, but we selected the only option available which was FedEx. The tracking number for the order was only ever through FedEx. Customer service was confusing and unhelpful, and did not reply in coherent sentences. Won't buy from this place again.

The ad description was very misleading. I could have bought locally. They advertised this as a 2lb, large tiger Oscar. A baby fry is what was sent and they told me when I complained it was the water that weighed it.

What I ordered was"Assorted African cichlids - 2 inches" and I was supposed to get 20 two inch African cichlids. What I received is five 2" and the rest are much smaller. When contacted them about this, they stated. They're $2.99 a piece and are sold by random sizes at this price point. 2" ones are $6.99 each. I can only go by what was shown when I ordered which said assorted 2"