Pet Zone Tropical FishReviews of petzonesd.com

I ordered several fish for an Easter tank, but unfortunately, the website’s inventory wasn’t up to date and many were out of stock. When the first half of my order arrived, the bags were only a quarter full of water, the box was soaked, and one fish died shortly after. Communication was difficult at first; I didn’t receive a response to my website messages and had to both call and emails to reach someone. After canceling the backordered items and switching to substitutes, the second shipment arrived quickly and in great condition with full bags of water. While the initial shipping and stock issues were disappointing, the replacement fish are doing well.

Fish looked very weak upon arrival. It’s recovering but very slowly. I question the quality. I requested more on the larger size bc they said between 4-6 inches. I expected 5-6. If you cannot a comodate a request in the notes you should let the buyer know. Not all my questions were answered via email. They did send video but I had questions after that were not answered. Otherwise I appreciate the quick delivery even though I’m not sure it matches your policy of shipping. I ordered on Saturday I believe and it came Tuesday. I was surprised last second because I expected shipping Tuesday and arriving Wednesday. I was already planning to take Wednesday off but had to change plans last second. Shipping policy states they ship Tuesday, Wednesday, Thursday. All in all ok experience. Can it be better? probably yes. I hope the fish makes it.

4/6 of my fresh water clams died, one came dead, three were seemingly okay, but died close to a week later with great water parameters (yes I checked with the API master kit) and the tanks had always had cuttle for shrimp/crabs so that was covered. Shop is slow to respond, never received DOA refund, and other aquatics shops are far more accommodating, understanding, and responsive.

bought a few aquarium supplies from here the website was easy to use and checkout went good

One of the fish was dead before arrival.

At first I thought your website was good. I found what I wanted, and placed the order. I received a verification notice with order number after I completed the order. The next day I received an update from you saying that my order was not completed. I clicked on the link send me back to my order and submitted it again. That part of the process was nice. But then without a notification of it being shipped I received two orders instead of the one. Both receipts from both packages had the dates from when I placed them. I did not want two Red Claw Crabs. But I got two, because of the notification I got saying that the first order was not completed, even though it obviously was. Receiving the notification and no IP on when I was going to receive the delivery I'M NOT HAPPY WITH AT All.

Was short one fish. Arowana was smaller then advertised was supposed to be wild caught 5-6 inches roughly. from barbels to tail might be 4 inches. Update I tried picking multiple fish off the website. Just trying to complete this transaction. They advise numerous fish that aren't available. They will happily take your money before informing you they don't really have the fish. Don't bother ordering online. This company is no good. Customer service is awful at communicating. Very disappointing experience.

The fish I ordered is not what I got.