Buy E.
Would VERY MUCH not recommend ordering if you're not local
Bought some fish, shrimp and some plants. The packaging was HORRIBLE. The fish and shrimp were double bagged but the bags (shrimp and fish were in separate bags) were only PARTIALLY filled with air. Those 2 bags were dumped into a box with absolutely no padding to keep the bags from being slammed against the side during shipping; old newspaper, plastic or paper would have sufficed for packing material. The fish did surprisingly well the first day despite their ordeal, they colored up very nicely but the next day, 1 died and then the day after that, the remaining 3 died. The shrimp are doing great, a few have already molted and their colors are very vibrant. As there are already fish in the aquarium, I know it's not the water quality and I would hazard a guess it's due to the lack of care they received when being shipped out. As for the plants that I ordered and DID NOT RECEIVE, I called the next day and spoke to the same person twice in 2 hours and each time he was very confused as to the fact I ordered plants and none came in. The 2nd time I called, he didn't even remember the conversation we just had so there was obviously no refund started or plants being sent. The 2nd time we spoke, he again went over my order and again noted that I did not get any plants sent so he said he could ship them that day or give me a refund; I should have just taken a refund honestly but I really wanted the plants. The Next day, I have yet to receive an email with the shipping confirmation and I called again and I was told I had to wait until Monday to talk to the shipping team as they aren't working currently. I told him if he could just check to see what orders were sent out the day before because if my order wasn't shipped, I wanted a refund instead because it was too much of a hassle. He said he could check but couldn't check right then....and I had to send an email about it. At the end of the day they finally sent me the tracking number but I won't ever order from them again.
Response from Pet Zone Tropical FishMar 29, 2020
Thank you for your review and feedback. We apologize about some mixups with the order. We typically have a team of 7 on any given day doing the shipments between both shops and now it has been down to 1-2 people max due to the CA lockdown with this virus crisis. Please bear with us, it has been an issue as we are dealing with an influx of orders and messages and we are doing our best while we cope with these drastic changes. Our apologies as we are getting phone calls throughout the entire day and it's been a bit overwhelming for us so we are not intentionally forgetting. We ship about 50-60+ orders daily and due to the change in manpower as a result of the "shelter at place" orders by the gov't, mistakes can happen and we are sorry if we dropped the ball. We'd like to make things right for you and would like to be given a fair chance and opportunity to do so. =) Please give us a ring or email with your name and order number and we can assure you we will change your experience. Customer service and satisfaction is what we strive for and it's clear we dropped the ball on this order with you and we are happy to work with you on this. Thank you again and hope to speak soon.